Front Office

1 day ago

Puducherry, Puducherry, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Front Office professional with 5-10 years of experience to join our team as a Senior Guest Service Associate in the hospitality industry. The ideal candidate will have a strong background in guest service and front office operations.

Roles and Responsibility

  • Manage front office operations, including reception, concierge, and bell captain duties.
  • Provide exceptional guest service, ensuring high levels of customer satisfaction and loyalty.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Handle complaints and resolve issues professionally and courteously.
  • Maintain accurate records and reports, including guest feedback and operational metrics.
  • Lead and motivate a team of front office staff to achieve excellent service standards.

Job Requirements

  • Proven experience in front office operations, preferably in a hotel or resort setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of front office software and systems, including reservation and check-in procedures.
  • Leadership and team management skills, with the ability to motivate and develop a high-performing team.

*Note - Job has been sourced from social media platforms/other public websites.

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