Front Office

8 hours ago

Puducherry, Puducherry, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

We are looking for a skilled Front Office Team Lead with 8 to 15 years of experience to join our team at Mango Hill, in the Hotels & Restaurants industry. The ideal candidate will have a strong background in front office operations and team management.

Roles and Responsibility

  • Manage and supervise the front office team to ensure excellent customer service and efficient check-in/check-out processes.
  • Coordinate with other departments to resolve guest complaints and issues promptly.
  • Implement and maintain high standards of customer service and quality control.
  • Analyze and report on front office performance metrics to identify areas for improvement.
  • Develop and implement strategies to enhance front office operations and guest satisfaction.
  • Ensure compliance with company policies and procedures.

Job Requirements

  • Proven experience in front office operations and team management.
  • Strong knowledge of front office software and systems.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Experience in managing and motivating a team to achieve high performance goals.

*Note - Job has been sourced from social media platforms/other public websites.

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