Front Office Associate

21 hours ago

Puducherry, Puducherry, India Villa Shanti Full time ₹ 1,50,000 - ₹ 2,50,000 per year

A Front Office Associate's job involves managing the front desk, acting as the first point of contact for clients or guests, and ensuring a positive and professional experience by handling check-ins/outs, managing inquiries, coordinating with other departments, and maintaining the reception area

Roles & responsibilities:

  • Guest/Client Interaction: Greet and welcome visitors, handle inquiries and provide information about activities
  • Check-in/Check-out: Manage guest arrivals and departures, register guests and assign rooms
  • Reservations & Bookings: route reservation inquiries to the Reservations Executive
  • Communication: Answer and direct phone calls, manage incoming and outgoing mail and serve as a key communication point for the organization
  • Administrative Tasks: Perform data entry, filing and maintain accurate records of guests and services provided
  • Coordination: Liaise with other departments to ensure smooth operations and address guest needs
  • Payment Processing: Process payments from guests during check-out
  • Maintain the Reception Area: Keep the front desk area clean, organized and welcoming

Essential Skills:

  • Guest Service: Focus on the WOW guest experience
  • Communication: Strong verbal and written English communication skills are crucial for interacting with guests and colleagues.
  • Technical Proficiency: Experience with hotel software systems or other office management tools is a plus
  • Problem-Solving: The ability to handle difficult situations and resolve issues efficiently
  • Attention to Detail: Accuracy in record-keeping, data entry and processing transactions

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