Front Office Executive

19 hours ago

Puducherry, Puducherry, India HOTEL LE ROYAL PARK Full time ₹ 1,56,000 - ₹ 2,04,000 per year

Location: Le Royal Park

Department: Front Office / Guest Services

Reports To: Front Office Manager / Duty Manager

Employment Type: Full-Time

Preferred Male candidate-Rotational shift (Night and Day Shift)

Job Summary:

We are seeking a friendly, professional, and customer-focused Front-End Assistant to join our front office team. The ideal candidate will be the first point of contact for guests and responsible for delivering exceptional service throughout their stay. You will handle check-ins, check-outs, reservations, and inquiries, ensuring a seamless guest experience.

Key Responsibilities:

  • Greet guests warmly upon arrival and provide a welcoming atmosphere
  • Perform check-in and check-out procedures efficiently using PMS (Property Management System)
  • Manage room reservations, cancellations, and modifications via phone, email, or in person
  • Handle guest inquiries and resolve complaints in a timely and professional manner
  • Maintain accurate records of guest information and payments
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
  • Ensure the front desk is always clean, organized, and well-stocked with supplies
  • Promote hotel amenities and upsell services when appropriate
  • Follow all standard operating procedures (SOPs) and hotel policies
  • Maintain confidentiality of guest information and ensure data security

Required Qualifications:

  • High school diploma or equivalent (Hotel Management Diploma preferred)
  • Proven experience in a front office, receptionist, or customer service role (hotel experience is a plus)
  • Proficiency in using computers and hotel software (e.g., Opera, IDS, Cloudbeds, or similar)
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Professional appearance and attitude
  • Flexibility to work in shifts, including weekends and holidays
  • Good problem-solving skills and the ability to work under pressure

Preferred Skills:

  • Multilingual abilities (especially English, Hindi, or local languages)
  • Familiarity with POS systems and payment processing
  • Knowledge of local attractions, travel options, and hospitality trends

Benefits:

  • Accommodation (if applicable)
  • Meals on duty
  • Training and development opportunities
  • Uniform and grooming allowance

Job Type: Full-time

Pay: ₹13, ₹17,000.00 per month

Benefits:

  • Food provided
  • Paid sick time

Work Location: In person

  • Front Office Executive

    2 weeks ago

    Puducherry, Puducherry, India THE PROMENADE Full time ₹ 14,40,000 - ₹ 19,20,000 per year

    Job DescriptionTo help and assist the Front Office Manager in organising and running the department To be warm, friendly and courteous to guests To achieve optimum sale of rooms through proper yield management To make and monitor the duty roster of the departmental staff To supervise the reception counter To check all VIP rooms To deputize for the...

  • Front Office Associate

    4 days ago

    Puducherry, Puducherry, India MBRS HOTEL PRIVATE LIMITED Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    **CompanyVilla Shanti**Role DescriptionThis is a full-time on-site role for a Front Office Associate at MBRS HOTEL PRIVATE LIMITED, located in Puducherry. The Front Office Associate will be responsible for managing receptionist duties, answering phone calls with proper etiquette, performing check-ins, and providing excellent customer service. Additional...

  • Front Office Executive

    1 week ago

    Puducherry, Puducherry, India Pondicherry Executive Inn Pvt Ltd Full time ₹ 15,000 - ₹ 1,80,000 per year

    Fluency in English and Local candidates preference. Freshers can also apply.Job Types: Full-time, PermanentPay: ₹15, ₹18,000.00 per monthBenefits:Provident FundWork Location: In person

  • Front Office Executive

    2 weeks ago

    Puducherry, Puducherry, India Micasa Hostels Full time ₹ 12,000 - ₹ 18,000 per year

    Company ProfileMiCasa Hostels is Pondicherry's fastest-growing backpacker hostel brand, founded under the MiHospitality group. With its flagship property located in the heart of Pondicherry, MiCasa Hostels caters to young travelers seeking affordable yet memorable stays. The brand envisions building a vibrant network of hostels across India's top cultural...

  • Front Office Supervisor/Duty Manager

    3 days ago

    Puducherry, Puducherry, India THE PROMENADE Full time ₹ 3,36,000 per year

    Job DescriptionTo help and assist the Front Office Manager in organising and running the departmentTo be warm, friendly and courteous to guestsTo achieve optimum sale of rooms through proper yield managementTo make and monitor the duty roster of the departmental staffTo supervise the reception counterTo check all VIP roomsTo deputize for the front office...

  • Front Office Receptionist For Guest House

    19 hours ago

    Puducherry, Puducherry, India VR Inn Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Front Office Receptionist for Guest House in Pondicherry White TownGood English SpeakingOther Language Known is added advantageBasic Computer KnowledgeGood in Communication - on convincing guestTimely Work and PunctualEducated Prefered.Job Type: Full-timePay: Up to ₹13,000.00 per monthWork Location: In person

  • Front Office Associate

    1 week ago

    Puducherry, Puducherry, India VILLA SHANTHI Full time ₹ 15,000 - ₹ 1,80,000 per year

    Job Description:Reporting to management and performing administrative duties.Answering telephone calls, as well as screening and forwarding calls.Scheduling and confirming appointments, meetings, and events.Welcoming and assisting visitors in a friendly and professional manner.Handling basic inquiries and sorting mail.Copying, scanning, and filing...

  • Financial Accounts Executive

    1 week ago

    Puducherry, Puducherry, India stayxp Full time

    Job Title: Reservations Executive (Hospitality Start-up) Location: Pondicherry (Work from Office)Commitment: Minimum 1 year | Probation: 3 months We're building stayxp , a young and dynamic hospitality start-up currently managing boutique properties in Pondicherry. With 2 properties onboard and plans to scale, we are looking for someone passionate...

  • Reservations Executive

    2 weeks ago

    Puducherry, Puducherry, India stayxp Full time

    Job Title: Reservations Executive (Hospitality Start-up)Location: Pondicherry (Work from Office)Salary: ₹35,000 – ₹40,000 per month (including incentives)Commitment: Minimum 1 year | Probation: 3 monthsAbout UsWe're building stayxp, a young and dynamic hospitality start-up currently managing boutique properties in Pondicherry. With 2 properties onboard...

  • Reservations Executive

    2 weeks ago

    Puducherry, Puducherry, India stayxp Full time ₹ 4,20,000 - ₹ 4,80,000 per year

    Job Title:Reservations Executive (Hospitality Start-up)Location:Pondicherry (Work from Office)Salary:₹35,000 – ₹40,000 per month (including incentives)Commitment:Minimum 1 year |Probation:3 monthsAbout UsWe're buildingstayxp, a young and dynamic hospitality start-up currently managing boutique properties in Pondicherry. With 2 properties onboard and...