Healthcare Customer Support

4 hours ago


Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Company Description

Al Fahad Enterprises operates across various sectors, including Tour & Travels, Organic Products, and additional services. Renowned for its diverse business portfolio, Al Fahad Enterprises serves a wide range of customer needs. The company is committed to delivering outstanding quality and fostering long-term relationships with its clients. Based on values of trust and innovation, Al Fahad Enterprises continues to grow and expand its reach in multiple industries.

Role Description

This is a full-time, on-site role for a Healthcare Customer Support Specialist located in Bengaluru. The primary responsibilities include responding to customer inquiries, ensuring customer satisfaction, and providing proficient technical support related to healthcare services. The role requires addressing customer concerns, troubleshooting issues, and ensuring consistent resolution of queries in a professional and courteous manner. The individual will also assist in analyzing customer feedback to support continuous service improvement.

Qualifications

  • Strong Customer Support and Customer Satisfaction skills to effectively address and resolve client inquiries.
  • Excellent Interpersonal and Communication Skills to foster positive customer relationships and teamwork with colleagues.
  • Experience in Technical Support with the ability to troubleshoot and resolve technical issues related to healthcare services.
  • Demonstrated Analytical Skills to evaluate customer feedback and make data-driven decisions to improve services.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Educational qualification relevant to customer relations, healthcare, or a related field is preferred.
  • Prior experience in customer support roles, specifically in the healthcare industry, will be considered an advantage.


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