Healthcare insurance customer care

11 hours ago

Bengaluru, Karnataka, India 1path2peace Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Salary - 32k

Exp - 2-3 years

Role Description

This is a full-time on-site role located in Bengaluru for a Healthcare Insurance Customer Care professional. The primary responsibilities include assisting customers with healthcare insurance queries, resolving concerns, and providing accurate information regarding policies and claims. The role involves responding to inquiries promptly, maintaining detailed records of customer interactions, and delivering exceptional service while adhering to company policies and industry standards.

Qualifications

  • Strong Communication skills to effectively interact with customers and address their concerns.
  • Foundational knowledge in Healthcare and Medicine to provide accurate information and guidance.
  • Experience or certification in EMT and Training is advantageous for understanding emergency scenarios and facilitating customer support efficiently.
  • Exceptional problem-solving abilities and the capacity to work in a fast-paced environment.
  • A customer-centric approach and the ability to handle sensitive situations with empathy.
  • Proficiency in using computer systems and maintaining accurate documentation of customer interactions.
  • Bachelor's degree in a relevant field is preferred but not mandatory with equivalent experience.

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