Healthcare Customer Service

12 hours ago

Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Company Description

Al Fahad Enterprises is a diversified organization engaged in businesses across multiple sectors, including Tour & Travels, Organic Products, and other services. We aim to deliver excellence across all offerings through innovation and a customer-centered approach. Our commitment to quality and customer satisfaction drives every aspect of our work, ensuring we meet the diverse needs of our clients. At Al Fahad Enterprises, we prioritize professionalism and a dedication to exceptional service.

Role Description

This is a full-time, on-site role for a Healthcare Customer Service representative based in Bengaluru. In this role, you will address customer inquiries, resolve issues, and ensure customer satisfaction through effective communication and exceptional service delivery. Your daily responsibilities will include handling phone queries, navigating customer concerns, providing accurate information, and contributing to a positive customer experience by offering personalized assistance.

Qualifications

  • Proven skills in Customer Support and Customer Service to address and resolve client queries effectively
  • Strong focus on enhancing Customer Satisfaction and delivering exceptional Customer Experience
  • Excellent Phone Etiquette and communication abilities to professionally manage customer interactions
  • Ability to work collaboratively in a team-oriented environment while maintaining empathy and understanding toward customer concerns
  • Problem-solving skills and the ability to manage multiple tasks efficiently
  • High school diploma or equivalent; additional certification in customer service or a related field is a plus
  • Experience in the healthcare or service industry is beneficial but not mandatory

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