Operations Manager

2 days ago

Munnar, Kerala, India Sitaram Mountain Retreat Full time ₹ 3,60,000 - ₹ 7,20,000 per year

· Fully responsible for all aspects of all departments

· Support and work with all Head of Departments in all aspects of running this organization

· Ensure the premises are in operative condition as per category of the unit to receive & serve the guests

· Conduct regular operations team meeting with all the HOD weekly to discuss routine operational matters, sales targets, guest's feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to Managing Director

· Ensure SOP implementation in all departments and check the same during routine operational checks. Managing Director / Consultant guidance to be taken wherever required

· Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.)

· Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the Executive Chef. & Purchase Supervisor

· Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase

· Inspecting all departments for SOP implementation

· Inspecting all department with their respective HOD's for cleanliness, ambience, service readiness, staff grooming & hospitality culture

· Monitor the co-ordination between all departments for smooth & efficient operations

· Assessing and reviewing customer satisfaction and service recovery process

· Meet all dept. heads to review & train the staff to upkeep the human capital

· Identifying staff learning needs and assisting with development

· Providing timely and constructive feedback to all direct reports as and when required either formally or informally

· Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business

· Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization Knows how to use front office equipment printers, scanner

· Be on available on call 24 hours a day to resolve any urgent problems on emergencies

· Responsible for the overall management of the operation of the organization

· Any other responsibility assigned by the management on time.

Job Types: Full-time, Permanent

Pay: ₹50, ₹60,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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