Front Office Supervisor

4 days ago

Munnar, Kerala, India Sterling Holiday Resorts Full time ₹ 3,00,000 per year
  • Staff management: Supervise, train, and mentor front desk agents, manage shift schedules, and ensure adequate staff coverage.
  • Guest services: Oversee check-in and check-out processes, handle guest inquiries and requests, and resolve any escalated complaints or issues promptly and professionally.
  • Operations: Ensure efficient daily front desk operations, maintain accurate records, handle financial transactions, and oversee the front desk computer system.
  • Coordination: Liaise with other departments like housekeeping and maintenance to ensure seamless service and timely resolution of guest needs.
  • Policy and standards: Ensure all hotel policies and procedures are followed by the team and maintain high customer service standards

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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