General Manager

4 days ago

Munnar, Kerala, India Spice Country Resorts Full time ₹ 6,30,000 - ₹ 8,40,000 per year

Spice Country Group is a reputed hospitality brand operating in Kerala since 2011, known for its warm hospitality, attention to detail, and premium guest experiences.

Role Overview

The General Manager will be responsible for the strategic leadership, operational oversight, and guest satisfaction at both resorts. This individual will lead cross-functional teams, manage daily operations, ensure financial targets are met, and uphold brand standards. Reporting directly to the Directors, this is a hands-on leadership role for someone who can balance vision with execution.

Key Responsibilities

- Multi-Property Oversight: Supervise operations at both resorts, ensuring seamless coordination, consistent service quality, and adherence to brand identity.

- Leadership & Team Building: Lead department heads across Front Office, Housekeeping, F&B, Maintenance, HR, and Reservations. Foster a high-performance culture with a focus on training, motivation, and accountability.

- Sales & Marketing Coordination: Collaborate with the sales and reservations team to drive enquiries, boost conversions, and enhance occupancy across seasons.

- Guest Experience Management: Oversee reservations, pre-arrival services, guest feedback, and service recovery. Maintain high guest satisfaction scores.

- Revenue Management & Cost Control: Monitor budgets, tariffs, expenses, and purchasing to ensure profitability while maintaining four-star standards.

- SOP & Quality Standards: Implement and monitor Standard Operating Procedures. Conduct training and audits to maintain excellence in service and compliance.

- Facility & Maintenance Oversight: Ensure timely maintenance and upkeep of resort infrastructure, utilities, and guest-facing amenities.

- Human Resources Supervision: Support recruitment, performance management, and staff welfare in coordination with HR. Ensure smooth team functioning and staff retention.

- Regulatory & Safety Compliance: Ensure both resorts comply with legal, safety, food hygiene, and tourism regulations.

- Reporting to Directors: Provide structured reports on performance, financials, occupancy, team updates, and recommendations for improvement.

- External Representation: Build relationships with travel agents, vendors, tourism bodies, and local authorities. Represent the group's interests in the local market.

Qualifications & Experience

- Bachelor's degree in Hotel Management.

- 15–20 years of hospitality experience with at least 8 years in a senior managerial role.

- Strong understanding of resort operations and guest service dynamics, especially in premium leisure destinations.

- Demonstrated leadership skills with experience in team development and multi-department coordination.

- Commercial awareness with proven ability in budgeting, cost control, and business strategy.

- Experience with hotel management software and PMS tools.

- Excellent verbal and written communication skills.

- Willingness to work flexible hours, including weekends, holidays, and late nights, as required by operational needs.

What We Offer

- Competitive salary package with performance-based incentives.

- Accommodation and other perks as per company policy.

- Opportunity to lead a highly regarded brand and two premium resorts in Kerala.

- Supportive leadership and a platform to make a visible impact.

Job Type: Full-time

Pay: ₹50, ₹70,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • General Manager in Hospitality Sector : 8 years (Required)

Work Location: In person

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