General Manager

2 days ago

Munnar, Kerala, India Blackberry Hills Munnar Nature Resort & Spa Full time ₹ 4,80,00,000 - ₹ 5,76,00,000 per year

Blackberry Hills Munnar Nature Resort & Spa is a boutique luxury resort featuring 16 cottages spread across a serene 9-acre mountainside. We are known for personalized service, sustainability-focused operations, and delivering authentic Munnar experiences to our guests. We are seeking a dynamic and guest-focused Resort Manager to lead our operations and uphold our high service standards.

Key Responsibilities

  • Oversee daily resort operations including front office, housekeeping, F&B, and guest services.
  • Maintain high levels of guest satisfaction through personalized hospitality and quick problem resolution.
  • Lead, mentor, and train departmental teams to ensure smooth operations and service excellence.
  • Coordinate with reservations, sales, spa, and operations teams to ensure seamless guest experience.
  • Monitor budgets, cost control, and inventory management.
  • Maintain property standards, cleanliness, and preventive maintenance schedules.
  • Ensure compliance with safety, hygiene, and operational policies.
  • Handle guest complaints courteously and efficiently.
  • Work closely with the management team on strategic planning, promotions, and guest engagement activities.
  • Qualifications & Skills
  • Bachelor's degree or diploma in Hotel/Resort Management.
  • Minimum 5 years of experience in hospitality leadership roles.
  • Strong leadership, communication, and team management skills.
  • Proficiency in PMS, OTA management, and basic reporting.
  • Excellent customer service and problem-solving abilities.
  • Ability to multitask and work under pressure.
  • Passion for nature-based hospitality is an added advantage.

What We Offer

  • Competitive salary based on experience.
  • Performance-based incentives.
  • Accommodation and meals (if applicable).
  • Professional growth and learning opportunities in a boutique luxury environment.
  • Minimum 5 years of experience in hospitality leadership roles.
  • Strong leadership, communication, and team management skills.
  • Proficiency in PMS, OTA management, and basic reporting.
  • Excellent customer service and problem-solving abilities.
  • Ability to multitask and work under pressure.
  • Passion for nature-based hospitality is an added advantage.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Education:

  • Master's (Preferred)

Experience:

  • total work: 4 years (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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