Front Office GSA

19 hours ago

Munnar, Kerala, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Front Office GSA to join our team in the hospitality industry. The ideal candidate will have a strong background in front office operations and excellent customer service skills.

Roles and Responsibility

  • Manage front office operations, including reception, concierge, and bell captain duties.
  • Provide exceptional customer service to guests, responding to their queries and resolving issues professionally.
  • Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
  • Maintain accurate records of guest interactions, transactions, and feedback.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Collaborate with the management team to achieve business objectives and improve overall performance.

Job Requirements

  • Proven experience in front office operations, preferably in a hotel or restaurant setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with attention to detail and accuracy.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of front office software and systems, with the ability to learn new technologies quickly.
  • Strong leadership and team management skills, with the ability to motivate and inspire team members.

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