Front Office Receptionist

3 days ago

Munnar, Kerala, India 22edfa94-ee7e-4843-b211-f90752a21f03 Full time ₹ 2,40,000 per year

Key Responsibilities

Front Office Operations

  • Manage room reservations, cancellations, and modifications using PMS (Property Management System).
  • Assign rooms based on availability and guest preferences.
  • Maintain front desk records, bills, receipts, and ensure accurate payment collection.
  • Coordinate with housekeeping and other departments for room status and guest needs.

Communication & Coordination

  • Answer phone calls efficiently and route them to the appropriate departments.
  • Communicate guest feedback and special requests to relevant teams.
  • Assist in managing arrivals, departures, and in-house guest lists.

Administrative Tasks

  • Prepare daily reports: occupancy, arrivals, departures, and revenue summaries.
  • Maintain a tidy and organized front desk environment.
  • Ensure compliance with resort policies, safety procedures, and standards.

Skills & Qualifications

  • Bachelor's degree/diploma in Hotel Management or related field (preferred).
  • 1–3 years of experience in front office or guest relations (hotel/resort experience preferred).
  • Proficiency in PMS software (e.g., Opera, IDS, Cloud PMS).
  • Strong verbal and written communication skills.
  • Customer-centric attitude with problem-solving abilities.
  • Professional grooming and etiquette.

Key Attributes

  • Pleasant personality
  • Positive attitude and team player
  • Ability to handle stressful situations calmly
  • Attention to detail and multitasking skills

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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