Customer Operations Support Engineer

6 days ago

Pune, Maharashtra, India Wipro Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Description

Job Title: Customer Operations Support Engineer

Req Id: 66477

City:

State/Province:

Posting Start Date: 5/29/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Job Description

Key responsibilities include but not limited to:

  • Manage cases and resolutions with respect to corresponding incidents and problems to ensure root cause analyses are determined and permanent resolutions are implemented.
  • Act as a liaison between technical teams and customer care teams to provide feedback on customer issues and new feature development.
  • Optimize customer experience by working collaboratively with customer care team and continuously look for ways to improve processes.
  • Lead engagement with Dealer support teams to ensure dealer concerns are addressed in a timely manner.
  • Establish working relationships with the Brand and Product Planning teams and exchange key information related to customer issues and upcoming and launches.
  • Engage with social media team on a regular basis to stay up to date on customer feedback and update incidents and problems.
  • Support Business, and Marketing teams on commercial aspects related to customers including supporting privacy and legal teams.
  • Keep track of all new vehicle as well as feature launches to keep customer care team informed.
  • check how contact centre is able to resolve the connectivity complaints and if there is anything required to improve it further.
  • Able to manage time zone differences in Japan market with respect to India time zone.
    Support dealer trainings from the connectivity perspective

Mandatory Skills: Automotive .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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