Customer Support Engineer

2 days ago

Pune, Maharashtra, India CyberArk Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Technical Support

|

India

|

Job ID - POS3298_2

Company Description

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets.

Job Description

As a CyberArk Customer Support Engineer, you will be the front line for technical support, assisting enterprise customers and partners globally. Joining a market-leading innovator in IT security, you will broaden your expertise across enterprise IT infrastructures, cloud environments, and cutting-edge security technologies.

In this pivotal role, you will troubleshoot and resolve complex technical challenges through deep analytical thinking, comprehensive product knowledge, and collaborative problem-solving. Engaging with customers across multiple communication channels, you will provide timely resolutions, document best practices, and actively contribute to a culture of knowledge sharing internally and externally. Partnering closely with cross-functional teams—including support, security services, sales, and operations—you will play a key role in driving both customer satisfaction and CyberArk's long-term success.

  • Deliver exceptional technical support to enterprise customers via web portal, live sessions, and phone.
  • Diagnose and resolve complex product issues using rigorous research and adept problem-solving skills.
  • Create clear, comprehensive documentation of technical inquiries and enhance knowledge bases for internal and customer use.
  • Collaborate seamlessly with global cross-functional teams to ensure outstanding customer outcomes and company growth.
  • Commit to a quarterly on-call rotation providing 24/7 support, reflecting your dedication to customer success.
LI-ZL1
LI-HYBRID
Qualifications

Experience:

  • 3–5 years in technical support or related roles at software companies; senior-level candidates with extensive experience are highly encouraged to apply.

Technical Skills:

  • Exceptional troubleshooting capabilities, with strong root-cause analysis and a solid understanding of complex systems and environments (ex: Clusters, Distributed Vaults, Hybrid solutions, VDIs, etc.)
  • Proficiency with Microsoft Windows operating systems and server platforms, specifically Windows Server 2008, 2012, and 2016.

Soft Skills:

  • Outstanding communication skills combined with a genuine passion for delivering world-class customer service.
  • Excellent organizational, time management, and decision-making skills paired with a collaborative team spirit.
  • Highly self-motivated, with a continuous learning mindset and the ability to work effectively both independently and as part of a global team.

  • Customer Support Engineer

    4 days ago

    Pune, Maharashtra, India Pratiti Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title : Customer Support Engineer/ OPS EngineerRole description :-Customer Support Engineer/ OPS Engineer We are looking for a dynamic executive to join our customer support operations team. The executive will be responsible for technical customer support and manage relationships with customers. This position is ideal for young solar photovoltaic...

  • Mobile Support Engineer(Customer Support)

    2 days ago

    Pune, Maharashtra, India Rabbit And Tortoise Technology Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job DescriptionJob Summary: As a Mobile Support Engineer, you will play a vital role in providing technical assistance and support to users of mobile applications and devices. You will work closely with customers to troubleshoot issues, answer queries, and ensure a seamless user experience. This entry-level position offers an excellent opportunity to develop...

  • Customer Support Engineer

    2 days ago

    Pune, Maharashtra, India SMS-Magic Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    About SMS Magic:SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions. We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we're looking for motivated...

  • Customer Support Engineer

    1 week ago

    Pune, Maharashtra, India Enghouse Networks Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    We are hiring two experienced and capable Customer Support Engineers to join our global Customer Support & Managed Services team. This role is focused on the operational excellence of a business-critical telecom platform spanning applications, cloud infrastructure, and high-performance databases. This is a hands-on engineering position where deep Linux...

  • Customer Support Manager

    4 days ago

    Pune, Maharashtra, India Agrowin Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAgrowin Consultants is a marketing consultancy company dedicated to empowering agricultural equipment manufacturers, garden tools, and harvester manufacturers to achieve their full potential. Promoted by Mr. Surjeet Singh, who has rich experience in sales and marketing in the tractor industry, Agrowin Consultants focuses on providing...

  • Customer Support Engineer

    4 days ago

    Pune, Maharashtra, India Rojo Consultancy Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    What is Rojo all about?Founded in 2011, Rojo Integrations has transformed from a consulting firm into a comprehensive SAP integration leader, partnering with top software vendors like SAP, Coupa, SnapLogic, and Solace.As the leading SAP integration partner and ultimate expert, we provide seamless enterprise integration and data analytics solutions, enabling...

  • Customer Support Executive

    3 days ago

    Pune, Maharashtra, India Justdial Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionJustdial, India's No.1 Local Search Engine, has grown significantly since its founding in 1996. Originally established as a phone-based local directory, Justdial now offers more than 25 verticals, including Bills & Recharge, Book A Table, Book A Cab, Book Movie Tickets, Deals & Offers, Flight Tickets, JD Events, Order Groceries, Order...

  • Customer Support Specialist

    1 week ago

    Pune, Maharashtra, India Red Hat Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About the job: We are seeking a proactive and technically adept Customer Support Specialist to join our support team in Pune - India . In this role, you will serve as the first line of communication with our global customers, assisting them with a range of technical and non-technical issues related to our products, support and services. You will...

  • Technical Customer Support Engineer I

    3 days ago

    Pune, Maharashtra, India Uplight Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    DescriptionThe PositionWe are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You'll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.Responsibilities & SkillsYou...

  • Director, Customer Support

    4 days ago

    Pune, Maharashtra, India Icertis Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    ResponsibilitiesLeadership & StrategyDefine and execute the application support strategy aligned with business goals.Lead and mentor a global team of support engineers and managers.Establish KPIs and SLAs to measure and improve support performance.Define strategies and establish support process with Icertis solution partners.Customer FocusCustomer focused...