Customer support

3 days ago

Pune, Maharashtra, India Eteam Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job description

International Voice Process

Location: /PUNE

EXCELLENT COMMUNICATION REQUIRED

Minimum experience --6month to 5year

Qualification --12th pass can apply with 6month experience in Voice process

Detailed Job Details

Overall Purpose of Job

  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

    • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

    • Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

    • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

    • Walk customers/ Provide navigational support on self-service portal

    • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

    • Place outbound calls to customers when required in line with Client / Company guidelines

    • Work productively whilst maintaining exceptional call/data quality standards in line with targets

    • Contribute to the team through open and regular communication with peers / supervisors

    • Adhere to all company or departmental policies and procedures (personnel and operational)

    • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

    • Maintain regular and punctual attendance in line with company policies and procedures

    • Minimise customer complaints and escalations by providing exceptional service and call control

Interview Rounds:Virtual

  • Version Round
  • CD Round
  • OPS Round
  • Shift: Night Shift
  • Qualification: 12th
  • BOTH SIDE CABS
  • 5 DAYS WORKING

12th pass can apply with 6month experience in BPO can apply

Qualification --12th pass can apply with 6month experience in Voice process

Regards

Neeti

call or whatsapp Monday to Friday 10am to 6pm

  • Customer Support

    2 weeks ago

    Pune, Maharashtra, India Kirloskar Oil Engines Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Location:PuneExperience:12 to 20 year(s)Job Description:Responsible for Business Revenue & Service Solutions Revenue business for the ZoneOwning up P&L responsibility for the zone IncreaseSpares Market Share for the Zone Ensure Spare Parts availability at all Service Touch Points & Maintain First Pick availability of 96% + for the zone Reduction in Number of...

  • Customer Support

    2 weeks ago

    Pune, Maharashtra, India Tech Mahindra Ltd Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Customer Support - International Voice We're hiring - Process: International Voice (Customer Support) Location: Commerzone IT Park, Yerwada, Pune Why Join Us? - 5 Days Working | 2 Rotational Week-Offs - Night Shift (Graveyard) - Both-Side Cab Facility - Age Limit: Up to 45 Years - Great Career Growth in BPO CTC: Up to ₹5 LPA ...

  • Customer Support Executive

    2 days ago

    Pune, Maharashtra, India Pristine InfoGlobal Solution. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionPristine InfoGlobal Solutions serves as the trusted bridge between leading global brands and their customers. We provide exceptional voice-based customer support for dynamic markets in the United States and United Kingdom. Our mission is to turn every interaction into an opportunity to build trust, solve problems, and foster customer...

  • Customer Support

    5 days ago

    Pune, Maharashtra, India Mphasis Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Role : Customer Support Officer - BPOQualification:Any Graduate, Freshers can applyExperience - Fresher to 1.5 yearsShift Timings : U.S Shift timings 6.30 PM to 3.30 AM, cab facility will be provided by the company pick up/ dropLocation : Kharadi, PuneWho are we looking for?Graduate freshers and experienced candidates with excellent communication...

  • Customer Support Executive

    6 days ago

    Pune, Maharashtra, India Chakkizza Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Executive located in Bavdhan, Pune. The Customer Support Executive will be responsible for handling customer inquiries, providing online support, ensuring customer satisfaction, and resolving issues related to our products and services. They will interact with customers via various...

  • Customer Support Executive

    2 weeks ago

    Pune, Maharashtra, India Quotient Consultancy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We have urgent opening for - Customer SupportIndustry - AMAZON , flip KARTWe are looking for a dedicated and experienced professional to join our team as aCustomer Support Executive. This role requires handling customer queriesthrough a blended process (voice + non-voice) and delivering excellent support forour international customers.Key...

  • Customer Support Executive

    7 days ago

    Pune, Maharashtra, India Mhaswadkar Electronic Industries Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Role & responsibilitiesProvide timely and accurate customer support via phone, email, and chat.Identify and troubleshoot customer issues, providing effective solutions.Document and track customer interactions and resolutions.Collaborate with other teams to resolve complex issues.Maintain a high level of customer satisfaction through excellent...

  • Customer Support Executive

    7 days ago

    Pune, Maharashtra, India YS Brands Private Limited Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Position: Customer Support Executive & Online Sales SupportLocation: PuneExperience: 1–2 YearsSalary Range: ₹15,000 – ₹20,000 Per monthRole OverviewWe are looking for a proactive and customer-focused Customer Support Executive & Online Sales Support professional to engage with customers across online and telephonic channels. The role involves...

  • Customer Support Executive

    1 week ago

    Pune, Maharashtra, India Techprexis Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Job Title: Customer Support AdvisorJob Type: Full-timeAbout Transcom:Transcom is a global leader in customer experience services, delivering customer care, sales, and technical support across various industries. We are passionate about innovation, diversity, and creating an inclusive work environment. Join us in Pune and be a part of our vibrant team where...

  • Customer Support Officer

    3 days ago

    Pune, Maharashtra, India Mphasis Ltd Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Customer Support Officer Job Title: Customer Support Officer Designation: Customer Support Officer Location: Mph-Cybercity Tower 4, Pune, IN Job Summary: We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate excellent...