Customer support

7 hours ago

Pune, Maharashtra, India Eteam Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job description

International Voice Process

Location: /PUNE

EXCELLENT COMMUNICATION REQUIRED

Minimum experience --6month to 5year

Qualification --12th pass can apply with 6month experience in Voice process

Detailed Job Details

Overall Purpose of Job

  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

    • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

    • Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

    • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

    • Walk customers/ Provide navigational support on self-service portal

    • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

    • Place outbound calls to customers when required in line with Client / Company guidelines

    • Work productively whilst maintaining exceptional call/data quality standards in line with targets

    • Contribute to the team through open and regular communication with peers / supervisors

    • Adhere to all company or departmental policies and procedures (personnel and operational)

    • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

    • Maintain regular and punctual attendance in line with company policies and procedures

    • Minimise customer complaints and escalations by providing exceptional service and call control

Interview Rounds:Virtual

  • Version Round
  • CD Round
  • OPS Round
  • Shift: Night Shift
  • Qualification: 12th
  • BOTH SIDE CABS
  • 5 DAYS WORKING

12th pass can apply with 6month experience in BPO can apply

Qualification --12th pass can apply with 6month experience in Voice process

Regards

Neeti

call or whatsapp Monday to Friday 10am to 6pm

  • Customer Support

    2 weeks ago

    Pune, Maharashtra, India 2coms Full time

    Job Opening: International Customer Support RoleOur client, a leading global professional service company, is seeking a dedicated individual to join their team as an International Customer Support Representative. This position is based in Pune and requires working from the office. Responsibilities:Handle customer inquiries via phone in different time...

  • Director, Customer Support

    2 weeks ago

    Pune, Maharashtra, India Incontact Full time

    Job DescriptionWhat you will be doingLeadership & Team Management- Define and execute the global customer support strategy aligned with business goals, customer success metrics, and operational efficiency.- Lead and manage the customer support team across multiple regions, ensuring alignment with company goals and customer needs- Build, lead, mentor, and...

  • Customer Support Associate

    1 week ago

    Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 22,50,000 - ₹ 62,50,000

    Job Title: Customer Support AssociateWe are seeking a skilled and customer-focused individual to join our team as a Customer Support Associate.The ideal candidate will have excellent verbal communication skills in English and Hindi, and a strong understanding of customer service principles.Responsibilities:Respond to customer inquiries via phone and...

  • Customer Support Specialist

    1 week ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Role Overview:We are seeking a highly skilled Customer Support Specialist to join our team. Primary responsibility will be to provide exceptional customer service and support via phone, email, and chat platforms.Respond promptly to customer inquiries and resolve issues efficiently and effectively.Maintain accurate records of customer interactions and...

  • Customer Support Specialist

    3 weeks ago

    Pune, Maharashtra, India SM Record Full time

    Company DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India SM Record Full time

    Company Description SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeTroubleshooting Full time ₹ 12,00,000 - ₹ 18,00,000

    Technical Support RoleWe are seeking a Technical Support Engineer to serve as the primary point of contact for customers on support issues and product queries.The role requires troubleshooting technical problems, collaborating with internal teams, and delivering timely and high-quality incident resolution.Interacting with customers to resolve support...

  • Customer Support Engineer

    2 weeks ago

    Pune, Maharashtra, India SMS-Magic Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    About SMS Magic:SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions. We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we're looking for motivated...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support RoleWe are seeking a highly skilled and dedicated Technical Support Specialist to provide exceptional technical support to our customers.Key ResponsibilitiesProvide technical assistance to customers via various communication channels.Diagnose and resolve complex technical issues related to software applications and services.Collaborate with...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeHelpDesk Full time ₹ 60,00,000 - ₹ 99,90,000

    Job Title: Customer Support Specialist">Our client is seeking a skilled and multilingual customer support specialist to join their team. As a key member of our customer-facing team, you will be responsible for providing top-notch technical support to customers across the globe.">Key Responsibilities:">">Provide multilingual customer support via phone, chat,...