Customer Support Associate

1 week ago


Pune, Maharashtra, India Apex One Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Experience Required:

Fresher with Excellent Communication Skills

Key Responsibilities:

Handle inbound and outbound customer calls effectively and professionally

Resolve customer queries, issues, and complaints with accuracy and efficiency

Maintain up-to-date knowledge of products and services to provide accurate information to customers

Document call details and customer interactions in CRM systems

Follow communication scripts when handling different topics

Meet performance goals and quality standards

Required Skills:

Excellent verbal and written communication skills in English

Ability to listen actively and respond empathetically

Good problem-solving abilities and customer-oriented attitude

Basic computer knowledge and typing speed

Eligibility Criteria:

Education: Graduate (Mandatory)

Age: 18 years and above

Comfortable with rotational shifts and working from office

Benefits:

Attractive salary with performance-based incentives

Paid training and onboarding support

Growth opportunities within the company

Friendly and supportive work environment

Mandatory Key Skills - Cold calling,Lead generation,sales Development,Outbound Marketing,CRM Tools,Customer Support.



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