IT Support Associate

12 hours ago

Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The IT Support Associate – Level IV works independently to provide advanced operational support across IT systems and services, ensuring high availability, efficiency, and accuracy for end users. This role includes mentoring junior associates, managing vendor relationships, and driving continuous improvement initiatives. The associate will collaborate across teams and regions to deliver seamless IT support and project execution.

Key Responsibilities HOS (Printing Services)

  • Manage HOS operations for IMAC (Install, Move, Add, Change) by coordinating with business stakeholders.
  • Ensure SLA performance remains consistently above 90% by working closely with suppliers.
  • Lead and manage projects, ensuring adherence to timelines and deliverables.
  • Maintain strong supplier relationships through regular engagement.
  • Represent the region in Global Service Operations (GSO) meetings and forums.

End User Computing (EUC)

  • Oversee the complete lifecycle of EUC devices and peripherals—from procurement to disposal.
  • Collaborate with EUC support teams for timely procurement and deployment.
  • Provide operational updates in relevant forums and ensure financials align with Annual Operating Plan (AOP).

General IT Support

  • Perform IT production support and troubleshoot hardware/software issues independently.
  • Install, configure, and resolve IT hardware/application issues.
  • Use Incident Management systems to track and resolve user-reported issues.
  • Analyze data to identify trends and implement corrective actions.
  • Coach and mentor junior IT support associates and contract resources.
  • Champion Six Sigma methodologies to improve service delivery and reduce costs.
  • Identify and implement service improvement opportunities.

  • Associate Support Consultant

    13 hours ago

    Pune, Maharashtra, India Veradigm® Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Welcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an...

  • Customer Support Associate

    18 hours ago

    Pune, Maharashtra, India Convera Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Customer Support-Associate As a Customer Support Associate with Convera, we are looking for motivated, experienced and passionate people to provide world-class customer experience. Someone who wants to unleash his/her potential for a global FinTech that is passionate about moving money for the better. If so, join Convera as a Customer Support Associate....

  • Desktop Support Engineer

    1 week ago

    Pune, Maharashtra, India CMS It Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    The Opportunity: Be Our Tech LifeguardThis is not a purely reactive "fix-it" role. You will be the face of IT, providing exceptional support, implementing new technologies, and helping shape a better end-user experience for everyone. You will turn technical roadblocks into opportunities for growth and knowledge sharing.Key Responsibilities: What You'll...

  • Pre-Sales & HR Support Associate

    6 days ago

    Pune, Maharashtra, India Hypermatica Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionHypermatica is a technology consulting firm that enhances clients' business capabilities by leveraging the expertise of industry specialists to deliver innovative and cloud-native solutions. Our focus is on providing cutting-edge technology services that drive business transformation and operational efficiency.Role DescriptionThis is a...

  • L1 Microsoft Support Engineer

    2 days ago

    Pune, Maharashtra, India AlifCloud IT Consulting Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: L1 Microsoft Support EngineerLocation: NIBM Pune, IndiaJob Type: Full-TimeWork Type: Fully OnsiteCompensation: As per market standardsKey Skills: Microsoft 365, Office, Intune, Entra ID, Defender for Office, Endpoint SecurityJob Description:We are seeking a passionate and skilled M365 L1 Support Engineer to join our team. As a Level 1 Support...

  • Product Support Senior Associate

    1 week ago

    Pune, Maharashtra, India CRISIL Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Product Support Sr. Associate Department GAC Job Description Functional ResponsibilitiesSupport the product owner to manage the product backlog, prioritizing features and enhancements based on value, customer feedback, and technical input. Collaborate with stakeholders to gather requirements, define user stories, and establish acceptance criteria. Work...

  • Enterprise Support Associate

    1 week ago

    Pune, Maharashtra, India Zocdoc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer...

  • Enterprise Support Associate

    1 week ago

    Pune, Maharashtra, India Zocdoc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Maitreyee It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients for our IT services/products. Your primary objective will be to resolve technical issues, troubleshoot problems, and ensure customer...

  • Associate, Business Development Support

    6 days ago

    Pune, Maharashtra, India Tresvista Financial Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles & Responsibilities:TresVista is looking to hire an Associate, Business Development Support, who will be a part of the team that works closely with TresVista's financial clients and senior professionals across the client relationship management value-chain. Private Equity firms and other organizations are looking for our assistance in managing their...