Associate Technical Support Consultant

1 week ago

Pune, Maharashtra, India Veradigm Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Welcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Associate Technical Support Consultant

Work Location: Pune (Work from office)

Required Experience: 1–3 years

Working Arrangements: 24x7 rotational shift

Mandatory Skills
  • Excellent verbal and written communication
  • Troubleshooting experience
  • Basic knowledge of Windows Administration
  • Understanding of hosting environments
Skills
  • Good analytical and problem-solving skills
  • Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members
  • Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work
Job Responsibilities
  • Interact with customers via Live Calls, Email, and Chat to troubleshoot and resolve complex product issues
  • Diagnose and resolve customer questions or problems related to system configurations/setup, product functionality, and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Document problems and solutions to train lower-level support on how to properly address customer or product problems
  • Communicate with product management to improve current design or identify possible design issues
  • Stay updated on current technology, design changes, and new products offered
  • Provide day-to-day support via internal ticketing system, ensuring SLA compliance and prioritization of tickets
  • Open to work in 24x7 rotational shifts
Preference
  • Healthcare knowledge and experience
  • International Helpdesk or Call Center experience

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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