Associate Technical Support Engineer

10 hours ago

Pune, Maharashtra, India Rocket Software Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing

Summary:

The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction.

Essential Duties & Responsibilities
  • Able to assess customer needs and set expectations
  • Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
  • Responsible for handling a high volume of administrative cases
  • Verify accuracy of business impact statement as provided by the customer
  • Perform, with limited direction, problem verification by confirming customers environment, error messages, and symptoms of a problem
  • Able to troubleshoot common problems
  • Use testing tools for troubleshooting
  • Research moderate cases using knowledge bases, documentation, etc.
  • Gather information to develop reproducible cases
  • Prepare, recommend and implement solutions
  • Mastery of creating case tracking details for use by team members for similar/future problem resolution
  • Accountable for team and individual results
  • Participate in internal projects and other work as directed
  • Self-directed learning to expand expertise of Rocket Software products
  • Contributes to training content, as necessary
  • Act as the go-to Technical Support Engineer for Technical Support Technicians
  • Assist other Support Engineers at different levels
  • Write collateral at an appropriate level
  • Contributes to training
Experience & Qualifications:
  • 2 years of technical engineering support
  • Preferred technical computer knowledge
  • Bachelor of Science Degree preferred
  • Available for some after hours, weekend and/or holiday work

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Locations: Pune, India

  • Associate Technical Support

    2 days ago

    Pune, Maharashtra, India Cosign Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We are seeking a motivated Associate Technical Support professional with a background in Civil to assist our signage mapping and layout documentation processes. The candidate will work on Sign Agent software and use AutoCAD (Civil) for layout tasks.Provident fundOffice cab/shuttle

  • Technical Support Engineer

    4 days ago

    Pune, Maharashtra, India Maitreyee It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients for our IT services/products. Your primary objective will be to resolve technical issues, troubleshoot problems, and ensure customer...

  • Technical Support Engineer

    4 days ago

    Pune, Maharashtra, India KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionKEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED is a renowned consultancy firm located in Bangalore, Karnataka, India. The firm provides specialized manpower solutions tailored to meet the diverse needs of various industries. With a commitment to excellence, KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED supports businesses in achieving...

  • Sr Technical Support Engineer-2

    1 week ago

    Pune, Maharashtra, India Momentive Software Full time US$ 80,000 - US$ 1,20,000 per year

    Job DescriptionKey ResponsibilitiesAct as a technical liaison, effectively collaborating with Business Stakeholders, Product Managers, Client Support, Client Success Managers, and Product Engineering to troubleshoot platform or integration issues.Lead technical troubleshooting efforts for existing customers and vendors while providing internal technical...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Dobot Robotics Full time

    Provide expert technical support to our channel partners and end users Your primary tasks will be to support, train and develop our users and partners in India . Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:...

  • Technical Support Engineer

    2 days ago

    Pune, Maharashtra, India BEE Incorporations Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionBEE Incorporations has been delivering Conscious Engineering solutions to enable green and healthy indoor spaces globally since 2009. The firm operates as a consultancy providing a range of services such as certifications, wellness advisory, smart building solutions, cloud-based monitoring, performance testing, and green materials...

  • Technical Support Engineer

    2 days ago

    Pune, Maharashtra, India Capgemini Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description - Grade Specific Tech Support EngineerLocation :- Pune/MumbaiExperience :- 4 to 6 YearsChoosing Capgemini Engineering means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible. Join us in helping leading organizations unlock the value of...

  • Technical Support Expert

    3 weeks ago

    Pune, Maharashtra, India Avalara Technologies Full time

    Job Description- Be a Subject Matter Expert on Avalara product integrations.- Mentor and advise support teams and associated PODs.- Simplify and enhance customer interactions for support requests.- Manage and resolve Level 3 technical issues for AvaTax, ECM, and related Connectors.- Conduct detailed ticket analysis, troubleshooting, and issue replication.-...

  • Technical Process Associate

    2 weeks ago

    Pune, Maharashtra, India Ghrs Training Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role - Process Associate | Technical support | IT Help deskExp - Min 1 Year Skills - International Technical support | Service Desk | Help deskLoc - Pune5 Days working 2 days rotational off | both ways cabs

  • Urgent Search Associate Engineer – Technical Publications

    3 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    for Associate Engineer - Technical Publications Vertiv Global Engineering Centre Pune is looking for a Asso Engineer - Technical Publication He she will be responsible to research write and edit customer-facing documentation such as user manuals online help systems and quick installation guides but not limited to this for Vertiv s Multiple product...