Supplier support Associate

Job Title: [Supplier Support Associate]

Location: Pune, India (Hybrid)

Job Type: Full-Time

About Assent

Assent is the global leader in supply chain sustainability management, empowering manufacturers to navigate complex regulations and drive responsible business practices. Our comprehensive solutions span Product Compliance, ESG, and Trade Compliance, combining powerful cloud-based software with expert services to help companies map, monitor, and manage their suppliers, products, and materials.

In early 2024, we hit a huge milestone: $100M in Annual Recurring Revenue (ARR) This makes us the first Certified B Corporation in North Americas SaaS sustainability industry to reach this level. Whats a B Corporation, you ask? It means were committed to balancing purpose and profitdoing well by doing good.

From US5M to US100M ARR in just eight years, were growing fastand were just getting started. Join us as we continue to make a global impact and build a more sustainable future.

As a [Insert Role] at Assent, youll be part of something bigger. Whether youre [insert key responsibility, e.g., building innovative software, solving complex sustainability puzzles, or supporting global customers], your work will directly contribute to our mission. Youll collaborate with talented teams across the globe, learn from the best, and grow both personally and professionally.

Heres What Youll Do

• Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
• Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;
• Act as a peer mentor to Supplier Support Agents as required

What Were Looking For

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications,

• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups
• Bachelors Degree/Higher diploma from a recognized learning institution;
• 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
• Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
• Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs

Why Youll Love Working Here

At Assent, were more than just a companywere a community of passionate people working toward a shared goal. Heres what makes us special:

Purpose That Matters:

• Your work will directly contribute to making supply chains more sustainable and helping businesses do better for the planet.
• Be part of a Certified B Corporation thats proving you can balance purpose and profit.

Room to Grow:

• Join a fast-growing company with big ambitionsand grow your career alongside us.
• Take advantage of professional development programs, mentorship, and learning opportunities.

A Culture of Belonging:

• Work in a diverse, inclusive environment where everyones voice is valued.
• Join Employee Resource Groups (ERGs) and participate in initiatives that matter to you.

Benefits That Care for You:

• Competitive salary and performance-based bonuses.
• Wellness programs, including mental health support and fitness initiatives.
• Flexible work options to help you balance work and life.
• Generous vacation and life leave days for those moments that matter most.

Join Us in Building a Better Future

At Assent, were not just building a companywere building a better world. If youre passionate about sustainability, innovation, and making a difference, wed love to have you on the team.

Our Commitment to Diversity, Equity, and Inclusion

At Assent, we believe diverse perspectives makes us stronger. Were committed to creating a workplace where everyone feels included, respected, and empowered to succeed. No matter your background, youll find a place here where you belong.

Privacy and Transparency

We value your privacy and are committed to being transparent about how we handle your personal information. As part of our hiring process, we may use Artificial Intelligence (AI) to help with tasks like resume screening and candidate communication. Rest assured, your data is always handled with care.