Customer Support Executive

2 days ago

Pune, Maharashtra, India Pharmarack Technologies Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Title : Customer Support Executive - Operations

Experience : 0 - 3 Years

Roles and Responsibilities :

  • As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value)
  • You would be responsible for the various activities that would fall under the campaigns that we run for our Client companies. This would entail tele-engagement with the Stockists/ retailers, collection of stock and sales statements, Distributor on-boarding for the p-connect, training and on-boarding of the stockiest
  • You should proactively be able to see emerging issues and bring in quick scalable resolution for such issues
  • You will build a culture of customer point of view in all the business discussions. You will advocate customer needs/ issues cross-functionally

Our ideal candidate will be/ have :

  • Highly customer centric
  • High adaptation to technology enabled the environment and ability to understand change in technology
  • Ability to collaborate cross functionally for customer related issues/ escalations
  • Ability to think on foot and examine any problem in a structured manner

Desired skills:

  • Impeccable and customer friendly communication both spoken and written
  • Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage
  • Basic knowledge of MS-Office (MS-Word/Excel)
  • Candidate should be flexible with working hours and weekly offs

Reporting hierarchy : Manager Enterprise Support

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