Customer Support

5 days ago


Pune, Maharashtra, India Mphasis Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Role : Customer Support Officer - BPO

Qualification:

  • Any Graduate, Freshers can apply

Experience - Fresher to 1.5 years

Shift Timings : U.S Shift timings 6.30 PM to 3.30 AM, cab facility will be provided by the company pick up/ drop

Location : Kharadi, Pune

Who are we looking for?

  • Graduate freshers and experienced candidates with excellent communication skills
  • Analytical skills

For experienced: Candidates with 6months-1.5 years of experience in international voice process.

Technical Skills:

  • Operating the computer- Intermediate
  • MS Office - Intermediate
  • Avaya/Phone Operating skills Beginner
  • Fluent in Spoken and written English with effective Business Communication
  • Communication in neutral accent over phone
  • Active listening and probing skills
  • Basic knowledge of Insurance

  • Process Skills:

  • Respond to customer queries via inbound/outbound calls and emails within defined SLAs

  • Record interaction using client system with proper classification
  • Refer Knowledge base and perform task as per defined process
  • Follow up and closure of interactions to ensure customer satisfaction
  • Passionate about customer service
  • Comfortable with Rotational shifts, extended working hours and weekly offs.
  • Candidate should clear the V&A and online typing tests

Behavioral Skills :

  • Positive energy
  • Positive attitude
  • Self- learner

Interested candidates please share us your resume at or call Vignesh



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