Customer Support
5 days ago
Role : Customer Support Officer - BPO
Qualification:
- Any Graduate, Freshers can apply
Experience - Fresher to 1.5 years
Shift Timings : U.S Shift timings 6.30 PM to 3.30 AM, cab facility will be provided by the company pick up/ drop
Location : Kharadi, Pune
Who are we looking for?
- Graduate freshers and experienced candidates with excellent communication skills
- Analytical skills
For experienced: Candidates with 6months-1.5 years of experience in international voice process.
Technical Skills:
- Operating the computer- Intermediate
- MS Office - Intermediate
- Avaya/Phone Operating skills Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
Basic knowledge of Insurance
Process Skills:
Respond to customer queries via inbound/outbound calls and emails within defined SLAs
- Record interaction using client system with proper classification
- Refer Knowledge base and perform task as per defined process
- Follow up and closure of interactions to ensure customer satisfaction
- Passionate about customer service
- Comfortable with Rotational shifts, extended working hours and weekly offs.
- Candidate should clear the V&A and online typing tests
Behavioral Skills :
- Positive energy
- Positive attitude
- Self- learner
Interested candidates please share us your resume at or call Vignesh
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