Operations Support Engineer

KONE Technology and Innovation Unit (KTI)
is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE's vision is to create the Best People Flow experience by providing ease, effectiveness and experiences to our customers and users. In line with our strategy, Sustainable Success with Customers, we will focus on increasing the value we create for customers with new intelligent solutions and embed sustainability even deeper across all of our operations. By closer collaboration with customers and partners, KONE will increase the speed of bringing new services and solutions to the market.

R&D unit in KTI is responsible for developing digital services at KONE. It's the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem.

We are looking for a Operations Support Engineer with proven expertise in CI/CD pipeline management, AWS infrastructure support and automation, and production application support. The person will collaborate with development and operations teams to ensure smooth software delivery, robust cloud infrastructure, and reliable application performance.

Key Responsibilities

• CI/CD using GitLab & Jenkins

• Design, build, and maintain CI/CD pipelines using GitLab CI and Jenkins.

• Automate build, test, and deployment processes for multiple environments.

• AWS Infrastructure & Automation

• Manage and support AWS infrastructure.

• Create automation scripts and tools using Python.

• Implement Infrastructure as Code using AWS CloudFormation (CFT) and AWS CDK for provisioning and scaling resources.

• Application Support (with Mandatory CloudWatch Monitoring)

• Provide Level 2/3 support for production applications.

• Monitor application health using AWS CloudWatch, including creating and maintaining CloudWatch Log Insights queries for advanced analysis and troubleshooting.
• Respond to alerts, perform root-cause analysis, and implement preventive measures.
• Participate in on-call rotations to ensure high availability.

Must-Have Skills

• Hands-on experience building and managing pipelines with GitLab CI and Jenkins.
• Strong knowledge of AWS services with automation using Python, and Infrastructure as Code with CloudFormation and AWS CDK.
• Proven ability to monitor, troubleshoot, and support production applications, with experience in AWS CloudWatch monitoring and strong skills in creating CloudWatch Log Insights queries for debugging.

Nice-to-Have

• Exposure to ML operations, building Agentic AI for operations
• Familiarity with additional logging/monitoring tools (ELK, Prometheus/Grafana).
• Broader Application Support experience across multiple platforms or large-scale environments.
• Exposure to IoT (Internet of things)
• Exposure to Agile/Scrum practices.

Soft Skills

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

We offer
As KONE is a global leader in the elevator and escalator industry, this is a key role and a great opportunity to build the future cities through improving how people live, work and play in the cities and to help us continue innovating and making magic happen also in the future.

You will be working with highly dynamic teams significantly investing time and effort on how we develop services and solutions. You get a chance to work with and participate in further developing products that are used by billions of users on a daily basis. Products that are widely recognized for their quality and innovation.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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