Senior Support Engineer

2 days ago

Pune, Maharashtra, India TraceLink Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities :

- Lead complex technical issue resolution by analyzing, troubleshooting, and implementing sustainable solutions using TraceLinks products and platforms.

- Mentor and coach Technical Support Engineers, providing guidance on best practices, technical problem-solving, and customer communication.

- Perform data triage and execute repairs, including development of custom tools, automation scripts, and diagnostic utilities to streamline operations.

- Serve as the subject matter expert for 34 core applications, providing in-depth technical knowledge and advisory support to both internal teams and customers.

- Partner closely with Engineering, Product Management, and Customer Success teams to relay customer feedback, escalate systemic issues, and shape product improvements.

- Ensure adherence to SLAs while managing high-priority escalations with precision and professionalism.

- Participate in rotational on-call support, managing production-critical issues during extended support hours.


Required Technical Skills :

- Programming/Scripting : Expertise in Perl, Python, Shell scripting with a focus on automation and tooling development.

- Data Handling : Strong hands-on experience with XML, JSON, and CSV formats for integration, troubleshooting, and transformations.

- B2B & Enterprise Technologies : In-depth knowledge of B2B protocols, ERP systems, and enterprise integrations.

- Debugging & Analysis : Proficient in log analysis, system debugging, and root cause identification for complex distributed systems.

- Operating Systems : Advanced knowledge of UNIX/Linux environments.

- Additional Expertise : Exposure to Java applications, data repair methodologies, and enterprise collaboration tools (Salesforce, Google Workspace, Slack).


Professional Experience :

- Minimum 7 years of experience in technical services, advanced support, or similar customer-facing engineering roles.

- Proven track record in designing scalable support solutions, data triage, and automation to improve operational efficiency.

- Experience leading escalations and mentoring junior engineers in fast-paced environments.


Qualifications :

- Education : Bachelors degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent experience).

- Languages : Fluent in English (additional languages are a plus).

- Strong written and verbal communication skills with the ability to articulate technical solutions to both technical and non-technical audiences.

  • Advanced Senior Support Engineer

    5 days ago

    Pune, Maharashtra, India TraceLink Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    We're Hiring: Senior Advanced Technical Services Engineer at TraceLink Shift Info: Monday–Friday | 11 AM–8 PM ET Rotational on-call | Monday–Sunday | 8 AM–11 PM ET In-office role | Location: Pune – BanerAre you ready to elevate your technical career to the next level? Want to be a key driver of innovation and mentorship within a globally...

  • Senior Support Engineer

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra HCLSoftware Full time

    Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job DescriptionResponsibilities:Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.Diagnose and resolve incidents related to IBM Workload Automation environments.Collaborate with L1 support, development...

  • Senior Support Engineer

    2 hours ago

    Pune, Maharashtra, India WIZ Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that...

  • Senior Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India Red Hat Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the Job : In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for...

  • Senior Sales Engineer

    2 weeks ago

    Pune, Maharashtra, India KG Engineering and Consultancy Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Senior Sales Engineer located in Pune. The Senior Sales Engineer will be responsible for providing technical expertise and support to the sales process, working closely with the sales team to understand customer requirements, and developing tailored...

  • Senior Production Support Lead‹, VP

    5 days ago

    Pune, Maharashtra, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The Role :  Job Title - Senior Production Support Lead, VP Location - Pune, India Role Description- We are seeking a Senior Production Support Leadto take full ownership of L1 and L2 support operations across three strategic enterprise platforms: API Management Platform, Kafka-as-a-Service (KaaS) and Data Platform.- This is a senior leadership...

  • Senior Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India Avalara APAC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What You'll DoJob SummaryThe Technical Support Engineer acts as the SME for AvaTax & Connectors, providing deep technical support to customers and our teams.Respond to customer emails, troubleshoot with engineers, and contribute in engineering/product meetings to lead resolutions.You will report to Manager, Product Support.Schedule: US business hours with...

  • Senior Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Avalara Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    What You'll DoJob SummaryThe Technical Support Engineer acts as the SME for AvaTax & Connectors, providing deep technical support to customers and our teams.Respond to customer emails, troubleshoot with engineers, and contribute in engineering/product meetings to lead resolutions.You will report to Manager, Product Support.Schedule: US business hours with...

  • Senior Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India Avalara Full time ₹ 1,63,400 - ₹ 32,56,800 per year

    Pune, IndiaCompliance and Customer Operations16334What You'll DoJob SummaryThe Technical Support Engineer acts as the SME for AvaTax & Connectors, providing deep technical support to customers and our teams.Respond to customer emails, troubleshoot with engineers, and contribute in engineering/product meetings to lead resolutions.You will report to Manager,...

  • Senior Technical Support Engineer

    3 days ago

    Pune, Maharashtra, India NICE Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    So, what's the role all about?NiCE is looking for a Senior Technical Support Engineer to join our Customer Support Team supporting our NiCE Analytics Solutions globally. Candidates will support large complex enterprise software clients; have application, server, good nag on SQL/DB, a networking background and excellent problem-solving and customer management...