IT Operations Engineer

1 week ago

Pune, Maharashtra, India Antal TECH jobs Full time

IT Operations Engineer II

Location:
Pune, Indi

aExperience
: 3 – 6 year

sDomain:
Cards & Payments domain is Mandator

yWork Model:
5 days WF

OKey Skills:
PL/SQL, Application Support, SQL & Unix/Linux

.Job Rol
e

:Investigation of incidents, change request (Small Enhancement), monitoring of servers & all payment services dashboard. Initial analysis of tickets in the queue. Communication & publishing of reports with customers, understanding of compliance procedures and regulations

.Roles and responsibilities detail

sContribute in the definition of Production procedures to ensure service performanc

  • eStudy and analyse payment operating platform like UNIX, SQ
  • LUnderstand & implement the business recovery plan (PRA
  • )Define and implement of Production procedure
  • sEnsure release implementation and postproduction suppor
  • tAssist in developing small enhancements and features for existing applications
  • .Contribute to the analysis of vulnerability constraints of the production system

**.

Contribute in customer support to meet availability and reliability commitmen**

  • tsParticipate in handling and processing of requests and incidents related to Producti
  • onUnderstand and define clearly prerequisites for production syste
  • m.Discuss, understand and define the small enhancements based on customer requirement
  • s.Effective communication and daily/weekly meetings with customers (e.g. Steering Committee, Production Committee, etc
  • .)Execute and publish multiple production reports to the stakeholde
  • rsParticipate in creating and maintaining action plans for existing as well as new service
  • s.Participate in the definition of servicing tasks: alarms, scheduling, backups and planning batche
  • s.Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in productio

**n.

Contribute in defining support procedures to fix issues detected during process**

  • ingParticipate in technical support for users (2nd and 3rd leve
  • ls)Participate in analysis, diagnosis and resolution for the inciden
  • ts.Maintain technical documentation and provide guidance to use
  • rs.Ensure intervention in the event of an incident occurring outside working ho
  • ursTo guide and educate operation engineer I for incidents, communication, new procedures for effective ta

sks

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