Customer Service Representative

8 hours ago

Mumbai, Maharashtra, India Salt Oral Care Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Location:
Andheri East, Mumbai

Employment Type:
Full-Time

Reports to
: Operations Manager

About Salt Oral Care:

At
Salt Oral Care
, we're revolutionizing oral health with sustainable, high-quality products designed to promote healthy smiles and a healthier planet. Our mission is to deliver effective, eco-friendly solutions while maintaining a seamless customer experience. As part of our growing team, you'll have the chance to drive operational excellence and contribute to a brand committed to sustainability and innovation

Key Responsibilities:

  • Customer Support:
    Respond to customer inquiries via email, chat, and social media promptly and professionally.
  • Order Management:
    Assist customers with order tracking, returns, exchanges, and refunds.
  • Product Knowledge:
    Maintain an in-depth understanding of our products to effectively address customer questions and concerns.
  • Problem Resolution:
    Resolve customer issues efficiently, ensuring a positive experience and maintaining high customer satisfaction.
  • Feedback Collection:
    Gather and relay customer feedback to relevant departments for continuous product and service improvement.
  • Team Collaboration:
    Work closely with the marketing, sales, and logistics teams to ensure a seamless customer experience.
  • Documentation:
    Maintain accurate records of customer interactions and transactions.

Qualifications:

  • Previous experience in customer service or a related field, preferably in e-commerce or consumer goods.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and a customer-first attitude.
  • Ability to work in a fast-paced environment and handle multiple inquiries efficiently.
  • Knowledge of Shopify (preferred but not mandatory).

Salary:

  • 20,000 inr to 40,000 inr per month depend on the experience

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunity to lead supply chain operations in a fast-growing, sustainability-focused company.
  • A collaborative, dynamic, and supportive work environment.
  • Career development and growth opportunities.
  • Flexible work arrangements.

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