Customer Support Executive
17 hours ago
Roles & Responsibilities:
Handling customer queries by Omni channel support i.e. calls/emails/chat
Attracts potential customers by answering product and service questions and suggesting information about other products & services related to the requirement.
Troubleshooting of customer issues by taking their system on remote and providing assistance.
Maintains customer records in CRM and tag the query and the solution provided
Resolves product or service problems by clarifying the customers complaint, determining the cause of problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Analyzing customer needs
Contributes to team effort by accomplishing related results as needed.
Required Skills
Good communication skills
Total experience (Year wise) : atleast 6 months work experience
Experience Work wise in capacity of : Customer Support
Always Maintain Good Telephone, live chat & email Etiquettes
Skills : - Client Management, Customer Management, Customer Handling, Calls, Emails, Chat, Customer Relationship Management, Customer Issues, Problem Solving, troubleshooting,CRM, Customer Records, Inbound Process, Omni Channel Support, customer support,handling customer queries,sales,email etiquette,crm,troubleshooting,customer service,customer care,data entry,ms office outlook,email support,advanced excel,presentation skills,soft skills,soft skills training,team handling
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