Customer Support Executive

We are looking for an enthusiastic and customer-oriented individual to join our team as a Customer Support Executive This is an excellent opportunity for freshers to develop their professional skills in a dynamic work environment As a Customer Support Executive you will be the first point of contact for our customers providing solutions handling inquiries and ensuring a high level of customer satisfaction Key Responsibilities Customer Assistance Provide exceptional customer service by answering queries via phone email and live chat Resolve customer issues promptly and efficiently ensuring customer satisfaction Handle product-related inquiries order tracking billing issues and complaints Problem Solving and Resolution Diagnose and resolve technical issues guiding customers through troubleshooting steps Escalate complex or unresolved issues to senior staff or relevant departments Follow up with customers to ensure that their concerns have been addressed effectively Product Knowledge and Guidance Maintain a strong understanding of company products and services to provide accurate information to customers Educate customers on product features usage and benefits helping them make informed decisions Documentation and Reporting Accurately log customer interactions issues and solutions in the companys CRM system Provide feedback and insights on recurring issues or customer concerns to the management team Collaborative Approach Work closely with other departments such as sales technical support and logistics to ensure customer satisfaction Assist in developing customer service policies procedures and FAQs to improve the overall support process Required Skills and Qualifications Freshers Welcome No prior experience is required though experience in customer service or retail is a plus Excellent Communication Skills Strong verbal and written communication skills with the ability to engage with customers in a professional and empathetic manner Problem-Solving Ability Ability to think on your feet and resolve customer issues efficiently Multitasking Skills Ability to manage multiple tasks and inquiries at the same time Customer-Centric Mindset A genuine passion for helping customers and ensuring a positive experience Patience and Empathy Able to stay calm and composed when dealing with irate or frustrated customers Desirable Skills Not Mandatory Basic knowledge of CRM software or customer service platforms is a plus Understanding of common IT troubleshooting processes is a bonus Ability to work in a fast-paced environment with changing priorities Education and Experience A high school diploma or equivalent is required a bachelors degree in any field is a plus Freshers are encouraged to apply training will be provided to help you succeed in this role Work Environment Full-time position with flexible working hours depending on the companys shift policy Office-based with potential for remote work based on company policies Why Join Us Growth Opportunities Gain valuable experience and potential for career advancement within the company Training and Development Comprehensive training will be provided to help you excel in your role Supportive Team Culture Work in a friendly collaborative environment where your ideas are valued Competitive Compensation Attractive salary and benefits package If you are a motivated individual with a desire to help others and are looking to start your career in customer service we would love to hear from you Apply today and be a part of our customer-focused team