Customer Support Executive

2 weeks ago

Delhi, Delhi, India Silvish Full time
About Silvish

Silvish is a fast-growing 9 to 5 silver jewelry brand redefining how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.

We are looking for a Customer Support Executive to be the voice of Silvish for our customers.

Responsibilities

- Make confirmation calls for address verification on COD/prepaid orders.
- Manage end-to-end customer support, including responding to queries across phone, WhatsApp, email, and social media.
- Handle returns and exchanges with empathy and efficiency.
- Collect customer insights and feedback to help improve our products, packaging, and overall brand experience.
- Maintain accurate records of interactions and follow up with customers until resolution.
- Collaborate with the operations and marketing teams to ensure smooth order fulfillment and a delightful customer journey.
- Be proactive in spotting patterns in customer queries and suggesting improvements.

Requirements

- 1–2 years of customer support experience (D2C/e-commerce preferred).
- Excellent communication skills in English and Hindi (written and verbal).
- Strong problem-solving skills and ability to handle tough situations calmly.
- Highly active, energetic, and empathetic — with a customer-first attitude.
- Comfortable with phone support, WhatsApp Business, email, and CRM tools.
- Willing to work on-site, 6 days a week at our Pitampura office.

Why Join Us?

- Be part of a high-growth D2C brand disrupting the jewelry space.
- A culture that values ownership, creativity, and learning.
- Exposure to both customer success and brand strategy.
- Opportunity to grow with the company as we scale nationwide and globally.

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