Customer Support Executive

4 days ago

Delhi, Delhi, India BERKOWITS HAIR & SKIN CLINIC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Customer Support Executive Beauty & Wellness

Location: 64, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020

Department: CRM

Job Summary:

We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves handling client inquiries related to beauty and wellness services, booking appointments, and ensuring an excellent client experience at every touchpoint.

Key Responsibilities:

Handle incoming calls, emails, chats, and social media queries related to beauty and wellness services.

Assist clients with appointment scheduling, rescheduling, and cancellations promptly.

Provide accurate information about services, packages, promotions, and membership benefits.

Address customer complaints with empathy and ensure timely resolution.

Upsell and cross-sell relevant beauty and wellness services or products when appropriate.

Maintain updated client records and feedback for service improvement.

Coordinate with salon/spa managers and therapists to ensure smooth client service.

Meet KPIs such as response time, appointment conversion rate, and customer satisfaction.

Qualifications & Skills:

Bachelors degree or equivalent experience.

Prior experience in customer support or hospitality, preferably in the beauty and wellness sector.

Excellent communication skills (verbal and written) with a polite and professional demeanor.

Strong knowledge of beauty and wellness services, trends, and customer expectations.

Proficiency in CRM software and booking tools.

Ability to multitask, handle pressure, and maintain a customer-first approach.

Key Competencies:

Customer-centric mindset with empathy and patience

Sales orientation with strong upselling skills

Time management and organizational abilities

Positive and approachable attitude

Employment Type: Full-timeSalary: As per industry standardsWorking Hours: 9 hours - 10:00 AM TO 7:00 PM

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