Head Of Employee Retention And Referral

3 hours ago


Noida, Uttar Pradesh, India ICCS -Business Process Management Company Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Company Description

ICCS is a leading BPM and CX transformation partner, helping organizations scale through AI-powered, human-led solutions. We blend automation with empathy to enhance every stage of the customer journey, from intelligent voicebots and predictive analytics to end-to-end sales and collections optimization. Our systems are designed for speed, trust, retention, and real-time insight. Trusted by enterprises across India and beyond, ICCS combines technology and human expertise to deliver exceptional customer experiences.

Role Description

This is a full-time on-site role for a Head Of Employee Retention And Referral located in Noida. The individual in this position will be responsible for developing and implementing strategies to retain employees and enhance the referral program. Day-to-day tasks include analyzing retention metrics, conducting employee satisfaction surveys, implementing engagement initiatives, and overseeing reward programs. The role also involves collaborating with HR and management to devise effective retention strategies and improve the referral process.

Qualifications

  • Relevant Experience in the Dpmestic BPO industry is a MUST
  • Strong analytical skills for analyzing retention metrics and employee satisfaction
  • Excellent communication and interpersonal skills
  • Experience in developing and executing employee engagement and retention strategies
  • Knowledge of reward and recognition programs
  • Understanding of referral program best practices
  • Bachelor's degree in Human Resources, Business Administration, or related field

  • Urgent Referral

    2 weeks ago


    Noida, Uttar Pradesh, India Axtria Full time

    Job Description- This role will require the person to understand the business/functional challenges and driving HR activities like employee engagement and relations, performance management, training development, retention, compensation etc.- The role holder will lead/facilitate the implementation of corporate HR initiatives/programs into the business to...


  • Noida, Uttar Pradesh, India Astro Arun Pandit Full time

    Retention & Lifecycle Marketing ManagerLocation: NoidaType: Full-timeExperience: 4–6 yearsWhat You'll Do• Own retention campaigns end-to-end: build, execute, and optimize journeys across email, WhatsApp, push, SMS, and in-app.• Create segmentation and cohorts (new, active, dormant, high-value, churn-risk) and run targeted campaigns.• Improve repeat...


  • Noida, Uttar Pradesh, India Payomatix Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We're Hiring: Head of Human Resources – PayomatixAtPayomatix, we're transforming the global payments ecosystem with SaaS-based payment solutions that empower businesses to scale with ease and security. As we continue to expand, we're looking for adynamic Head of Human Resourcesto lead our people strategy and help us build a strong, future-ready...

  • HR-Employee Relation

    5 hours ago


    Noida, Uttar Pradesh, India Shivalik Small Finance Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    As an Employee Relations Partner, you will be the face of HR for your designated zone, ensuring a vibrant workplace culture and seamless HR support across branches. This field-oriented role is ideal for HR professionals passionate about employee engagement and making a real impact on the ground.CVs need to be shared Key Responsibilities:Serve as the first...

  • Head Human Resource

    2 days ago


    Noida, Uttar Pradesh, India Marg ERP Full time ₹ 25,00,000 - ₹ 60,00,000 per year

    we are hiring Head- Human Resources for our company Marg ERP Ltd.Company: Marg ERP LtdJob Location: NoidaIndustry: ERP / IT / Software / SaaS** Only Male candidates from Noida or Nearby Location are Preferred**Interested candidates can share their Resume to About Marg ERP Ltd:Marg ERP Ltd is a leading provider of ERP and business automation solutions,...


  • Noida, Uttar Pradesh, India Payomatix Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    AtPayomatix, we are transforming the global payments ecosystem with innovative SaaS-based payment solutions, helping businesses across industries to scale with ease and security. As we continue our journey of growth and expansion, we are looking for a dynamicHead of Human Resourcesto lead our people strategy and build a strong, future-ready workforce.Key...


  • Noida, Uttar Pradesh, India DIN Engineering Services (DIN) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Title: International IT SalesCompany: DIN Engineering service .Client : AdobeLocation: NoidaKey Responsibilities:As Enterprise Sales, you will:Be part of a 24x7 SMB Retention and sales team of Adobe .Exceed sales and revenue targets through proactive client communications.Triage issues coming from various channels such as phone, chat, email or web...

  • Head Human Resource

    4 hours ago


    Noida, Uttar Pradesh, India Balar Marketing Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Key Responsibilities:SOPs & Policies- standardize the process by defining the SOPs and implement the same as per the best industry practices.Statutory Compliances & employment regulations- Ensure that the company complies with all latest regulations, accepted professional standards, policies & procedures and legislation.Lead and manage the HR team, providing...

  • Head of Marketing

    2 hours ago


    Noida, Uttar Pradesh, India GLA University Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title:Head of MarketingLocation:Greater NoidaDepartment:Marketing & CommunicationsReports To:Vice President Corporate RelationsAbout the Role:We are seeking a visionary and strategicHead of Marketingto lead our university's marketing and branding initiatives. This role will be responsible for positioning the institution as a leader in education,...

  • HR/Admin Head

    3 hours ago


    Noida, Uttar Pradesh, India A G Organica Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities1. Human Resources ManagementDevelop and implement HR policies, systems, and procedures aligned with organizational strategy.Manage end-to-end recruitment and selection processes across all levels.Oversee onboarding, induction, and employee orientation programs.Drive performance management systems including goal-setting, appraisals, and...