
International IT Sales and retention Executive
6 hours ago
Position Title: International IT Sales
Company: DIN Engineering service .
Client : Adobe
Location: Noida
Key Responsibilities:
As Enterprise Sales, you will:
Be part of a 24x7 SMB Retention and sales team of Adobe .
- Exceed sales and revenue targets through proactive client communications.
Triage issues coming from various channels such as phone, chat, email or web portal (Blended process).
Always act in a mature and professional manner towards customers and all Adobe employees.
Communicate and articulate clearly with the customers (in both verbal and written communication), providing a professional and competent standard of phone and online support, with excellent spelling, grammar and attention to detail
Show confidence and willingness to assist customers in resolving any open requests for support, assistance, or information about their services
Follow documented procedure for the type of contact the customer needs using tools & resources to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.).
Deliver a high quality, business to business support service resolving customer enquiries at the first point of contact wherever possible.
Responsible for company sales targets, growth in profits and expansion of markets revenue generation from Enterprise Sales vertical.
Apply sales/retentions methodologies and problem-solving strategies to best position retention offers and services while providing long-term, individualized solutions to customers and closing all saves with integrity.
Required Skills for The Job:
Must be a Technical Graduate .
Outstanding written & verbal communication skills in English with a neutral accent.
Relevant experience in IT Sales- Enterprise Vertical dealing in IT SOLUTIONS comprising Software, Hardware.
Knowledge of Adobe products would be preferred.
Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable.
Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage.
General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g., ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customer
Note : Kindly do not apply candidate having experience of IT sales with domestic client.
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