Customer Retention Executive

14 hours ago

Noida, Uttar Pradesh, India dialmytrip tech private limited Full time ₹ 1,80,000 - ₹ 3,00,000 per year

JOB DESCRIPTION OF CUSTOMER RETENSION EXECUTIVE

Designation:- Customer Retention Executive

Department:- Operations

Experience:- 1-3 Year

Salary Offered:- Based on market standards. Hike depends on previous experience and interview performance.

Qualification:- Any Graduates

Roles & Responsibilities:-

· Actively engage with customers to understand their needs, preferences, and challenges.

· Build and maintain strong relationships with customers to foster loyalty and trust.

· Proactively address customer issues and concerns to ensure satisfaction.

  • Analyse customer data and trends to identify areas for improvement and opportunities for retention.

· Develop and implement retention strategies and initiatives to reduce churn and increase customer lifetime value

  • Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.
  • Prepare and present reports on customer behaviour and retention performance.

· Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.

Skills Required: -

· Must have effective communication skills.

· Candidate should be active listener and speaker.

· Candidate should be empathetic in nature, customer engagement and handling.

· Good Knowledge of MS Office.

Interested Candidate: - Can Connect On Call & WhatsApp on

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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