Customer Relationship Executive

12 hours ago

Hyderabad, Telangana, India Pride Motors Full time ₹ 18,000 - ₹ 36,000 per year

Job Summary:

The Customer Relationship Executive (Insurance) is responsible for managing all customer interactions related to motor insurance—renewals, claims, policy issuance, and customer queries. The role focuses on providing a smooth insurance experience for customers while ensuring high renewal retention, customer satisfaction, and compliance with insurance and dealership standards.

Key Responsibilities:

  • Handle end-to-end motor insurance processes for Pride Honda customers (new policies, renewals, and claims).
  • Communicate with customers regarding policy renewals, premium quotes, and documentation requirements.
  • Follow up with existing customers to ensure timely renewal of motor insurance policies.
  • Coordinate with insurance companies and surveyors for policy issuance and claim settlement.
  • Maintain accurate customer and policy records in DMS/CRM systems.
  • Generate renewal reminders, manage databases, and track renewal conversions.
  • Assist customers with claim documentation, inspection appointments, and claim status updates.
  • Promote insurance add-ons, extended warranty products, and related value-added services.
  • Prepare periodic reports on renewals, claims, and customer satisfaction metrics.
  • Ensure compliance with IRDA and company policies regarding insurance handling and customer data.

Qualifications and Experience:

  • Bachelor's degree in any discipline (Commerce, Business Administration, or related field preferred).
  • 1–3 years of experience in automobile insurance, customer service, or dealership operations.
  • Familiarity with motor insurance policies, claims, and renewal processes.
  • IRDA certification (preferred, can be facilitated post-joining if required).

Skills and Attributes:

  • Excellent communication and interpersonal skills.
  • Strong negotiation and follow-up skills.
  • Good knowledge of MS Office, CRM/DMS systems, and email communication.
  • Customer-centric approach with high attention to detail.
  • Ability to multitask and handle time-sensitive tasks efficiently.
  • Professional grooming and positive attitude.

Performance Metrics:

  • Insurance renewal retention rate.
  • New insurance sales and upselling ratio.
  • Claim handling turnaround time.
  • Customer Satisfaction Index (CSI) for insurance customers.
  • Accuracy and compliance in policy documentation.

Compensation:

Attractive salary with incentives based on renewals, sales targets, and customer satisfaction.

About Pride Honda:

Pride Honda is one of the leading authorized Honda dealerships offering comprehensive automobile sales, service, and insurance solutions. We are committed to delivering a premium and transparent experience to our customers across all touchpoints.

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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