Customer Relationship Management

2 days ago

Hyderabad, Telangana, India FracSpace Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Job Title: CRM Executive / CRM Officer

Experience Required: 1 to 3 Years

Location: Hyderabad – Road No. 12, Banjara Hills

Employment Type: Full-Time

About Us

FracSpace Pvt. Ltd. is a rapidly expanding business group with interests in Real Estate, Hospitality, and other allied services. We take pride in delivering high-quality experiences to our customers and are now looking to strengthen our Customer Relationship Management (CRM) function with a strong, detail-oriented professional.

Role Overview

We are seeking a dependable and process-driven CRM Executive with 3–4 years of hands-on experience in managing post-sales client relationships, documentation, and coordination in real estate or a service-driven industry. The ideal candidate should be organized, assertive, and capable of independently handling customer queries, documentation, and backend coordination while ensuring excellent service standards.

Key Responsibilities

·      Serve as the primary point of contact for customers post-booking through to possession.

·      Manage customer onboarding, welcome kits, payment schedules, and queries.

·      Ensure timely follow-up for payment dues, document submissions, and milestone updates.

·      Coordinate with internal teams – Sales, Accounts, Legal, Projects – for smooth execution.

·      Maintain and update accurate records in the CRM system.

·      Handle documentation processes including agreement drafting, registration coordination, and possession handovers.

·      Manage escalations and resolve customer concerns with professionalism.

·      Prepare reports related to customer engagement, collections, and status updates.

·      Ensure adherence to company SOPs, policies, and customer SLAs.

Required Skills & Qualifications

·      Graduate in any discipline (preferred: Commerce, Business, or Law background).

· to 4 years of experience in CRM roles (preferably in real estate, banking, or high-value service industries).

·      Excellent verbal and written communication skills in English and local language.

·      Strong organizational and documentation skills.

·      Working knowledge of CRM software and MS Office (Excel, Word, Outlook).

·      Assertive personality with a customer-first attitude and strong problem-solving ability.

·      Ability to multitask, meet deadlines, and handle pressure.

What We Offer

·      Provident Fund (PF) & Employee State Insurance (ESI)

·      Company-funded Medical Insurance

·      Employee Discounts & Benefits across all our businesses

·      Structured Workflows and opportunities to lead customer success processes

·      Growth Path based on performance and initiative

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