Customer Relationship Manager

Job Title: Customer Relationship Manager

Location: Hyderabad, Telangana

Company: Harmony United Medsolutions Pvt. Ltd.

About Us:

Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.

Position Overview:

A Customer Relationship Manager is responsible for ensuring that clients achieve their desired outcomes and satisfaction with a company's products or services. This role involves building strong relationships with clients, understanding their needs, and proactively addressing any challenges to ensure long-term retention and success.

Responsibilities:

• Managing the patient's account and dealing with their complaints.
• Identify, troubleshoot, and resolve client issues efficiently. Work closely with technical support and product teams to address any challenges that arise.
• Ensure that clients are aware of and utilizing the full range of features and benefits offered by the company's products or services. Provide training and resources to maximize usage and satisfaction.
• Making the reports on drop rate and churn rates.
• Finding the loopholes, retaining the patients and handling the escalations.
• Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels.
• Work with technical teams to customize and implement solutions that meet specific client needs.

Requirements:

• A Master's degree in Business Administration, Marketing, Communications, or a related field is typically required.
• At least 5 years of experience in client success or customer support including at least 2 years of experience as a manager.
• At least 5 years of experience in working with international voice process with English speaking countries (US, UK, Canada, Australia, etc.)
• Strong understanding of client needs and a commitment to ensuring their success. Ability to build and maintain positive, long-term relationships.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and effectively to clients and internal teams.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the organization.
• Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail.
• Proficiency with the Microsoft Office (Excel, Word,), PowerBi, SQL, etc.

Diversity, Equality, and Inclusion:

Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

Benefits:

• Competitive salary (including EPF and PS)
• Health insurance
• Four days' work-week (Monday – Thursday)
• Opportunities for career growth and professional development
• Additional benefits like food and cab-drop are available

Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you

In case of any queries, please feel to reach out us at

Note: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.

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