Customer relationship executive
2 days ago
Job Description:
Location: Hyderabad
Reporting to: Owner (Anand Gupta)
Role Overview:
We invite an experienced Senior CRM – Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.
Key Responsibilities:
- Personally handle repeat customers and walk-ins needing special attention
- Resolve complaints, negotiations, and delicate escalations
- Train the team on customer engagement and luxury follow-ups
- Host weekly one-on-one coaching and team updates
- Maintain brand loyalty through relationship-building
- Support performance tracking and incentive design
Requirements:
- Female, 45+ years, Hyderabad or Andhra roots
- Telugu fluency a must; Hindi/English working knowledge
- 10–15 years of proven jewelry client relationship experience
- Warm, spiritual, dignified in appearance and speech
- High emotional intelligence and trustworthiness
Compensation: Competitive salary (50,000 TO 1,00,000)+ performance incentives, standard leaves & holidays.
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