Customer relationship executive

2 days ago


Hyderabad, Telangana, India TIBARUMAL GEMS & JEWELS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description:

Location: Hyderabad

Reporting to: Owner (Anand Gupta)

Role Overview:

We invite an experienced Senior CRM – Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.

Key Responsibilities:

  • Personally handle repeat customers and walk-ins needing special attention
  • Resolve complaints, negotiations, and delicate escalations
  • Train the team on customer engagement and luxury follow-ups
  • Host weekly one-on-one coaching and team updates
  • Maintain brand loyalty through relationship-building
  • Support performance tracking and incentive design

Requirements:

  • Female, 45+ years, Hyderabad or Andhra roots
  • Telugu fluency a must; Hindi/English working knowledge
  • 10–15 years of proven jewelry client relationship experience
  • Warm, spiritual, dignified in appearance and speech
  • High emotional intelligence and trustworthiness

Compensation: Competitive salary (50,000 TO 1,00,000)+ performance incentives, standard leaves & holidays.



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