Customer Relationship Manager

3 days ago

Hyderabad, Telangana, India Unistring Tech Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Timings: 9:00am -6:30pm (Monday -Saturday)

Qualification:

  • Bachelors degree in Engineering (Electronics related field) or MBA in Marketing/Operations/International Business with a technical background.Experience:
  • 5-10 years of experience in Customer Relationship Management / Technical Support / Client Servicing, preferably in Defense, Aerospace, Manufacturing, or High-Tech Electronics industries
  • Proven experience handling customer complaints, technical product demonstrations, and client engagement activities.
  • Exposure to international client interactions, trade expos, and defense exhibitions is highly desirable.

Role Overview:

  • The Customer Relationship Manager is responsible for overseeing all customer-facing activities, including complaint management, technical support, product demonstrations, and client relationship management.
  • This role acts as a liaison between clients, internal teams, and management to ensure seamless service delivery and drive customer satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for customer complaints, ensuring timely resolution and maintaining records.
  • Coordinate with internal teams for spare parts planning, availability, and logistics to ensure timely delivery to client bases.
  • Manage gate passes and approvals by liaising with relevant authorities for smooth operations.
  • Conduct and coordinate product demonstrations (physical, virtual, international) while ensuring technical readiness and facilities.
  • Represent the organization at expos, defense shows, and national-level client events, ensuring seamless execution and client satisfaction.
  • Oversee client interactions during high-visibility events, managing teams, logistics, and resources for successful demos.
  • Maintain and update ALOClient CRM, providing regular service updates and reports to clients and senior management.
  • Ensure efficient installations, training, and certification handovers to clients, while fostering strong, ongoing client relationships.
  • Provide technical support and guidance during installations, troubleshooting issues, and ensuring that all products meet technical specifications before handover to clients.Note : This positions require traveling across India and abroad as and when needed.Minimum Service Agreement : 12 Months Service.

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