Customer Support
4 days ago
About us :- Flo Mattress is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated Customer Support Executive to join our dynamic team and help us maintain our commitment to customer satisfaction.
Job Summary:
As an inbound Customer Support Executive, you will be the first point of contact for our customers, handling incoming inquiries and providing timely, effective solutions. You will play a crucial role in ensuring customer satisfaction by addressing concerns, processing orders, and offering product information with patience and empathy.
Customer Support Executive
Key Responsibilities:
- Respond to inbound customer calls, emails, and messages promptly and professionally.
 - Resolve product or service issues raised by customers efficiently.
 - Provide accurate information about Flo Mattress products, policies, and services.
 - Process customer orders, returns, and refunds as per company guidelines.
 - Log and document customer interactions and feedback systematically.
 - Escalate complex issues to the relevant departments when necessary.
 - Maintain a customer-first approach, ensuring a positive experience with every interaction.
 - Collaborate with team members to meet and exceed service goals.
 
Chat Support Executive :-
Key Responsibilities
- Respond to customer queries and concerns through WhatsApp and email promptly.
 - Provide accurate details on products, orders, services, and policies.
 - Resolve issues or escalate complex cases to relevant teams.
 - Log all interactions and update customer records in the CRM.
 - Maintain a consistent, empathetic brand tone in responses.
 
Walk - In :
Days :- Tuesday to wednesday
Timing :- 3pm to 5pm
Address :- Flo Mattress
46 Sakivihar road , sakinaka, Andheri East, Mumbai 72, next to excom house
Job Type: Full-time
Pay: ₹15, ₹26,000.00 per month
Benefits:
- Provident Fund
 
Work Location: In person
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