Customer Support

3 days ago

Sakinaka Mumbai Maharashtra, India Flo Sleep Solutions Full time ₹ 15,000 - ₹ 2,60,000 per year

About us :- Flo Mattress is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated Customer Support Executive to join our dynamic team and help us maintain our commitment to customer satisfaction.

Job Summary:

As an inbound Customer Support Executive, you will be the first point of contact for our customers, handling incoming inquiries and providing timely, effective solutions. You will play a crucial role in ensuring customer satisfaction by addressing concerns, processing orders, and offering product information with patience and empathy.

Customer Support Executive

Key Responsibilities:

  • Respond to inbound customer calls, emails, and messages promptly and professionally.
  • Resolve product or service issues raised by customers efficiently.
  • Provide accurate information about Flo Mattress products, policies, and services.
  • Process customer orders, returns, and refunds as per company guidelines.
  • Log and document customer interactions and feedback systematically.
  • Escalate complex issues to the relevant departments when necessary.
  • Maintain a customer-first approach, ensuring a positive experience with every interaction.
  • Collaborate with team members to meet and exceed service goals.

Chat Support Executive :-

Key Responsibilities

  • Respond to customer queries and concerns through WhatsApp and email promptly.
  • Provide accurate details on products, orders, services, and policies.
  • Resolve issues or escalate complex cases to relevant teams.
  • Log all interactions and update customer records in the CRM.
  • Maintain a consistent, empathetic brand tone in responses.

Walk - In :

Days :- Tuesday to wednesday

Timing :- 3pm to 5pm

Address :- Flo Mattress

46 Sakivihar road , sakinaka, Andheri East, Mumbai 72, next to excom house

Job Type: Full-time

Pay: ₹15, ₹26,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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