Customer support executive

1 week ago

Sakinaka Mumbai Maharashtra, India U & I Holidays Pvt. Ltd. Full time

Job Title: Operations Executive

Company: U & I Holidays

Location: Mumbai, Maharashtra

Department: Operations

Employment Type: Full-Time

Reports To: Operations Manager

Company Overview

U & I Holidays is a B2B travel company specializing in Bali, Indonesia. We support Indian travel agents with expert ground handling and seamless service backed by a reliable local vendor network.

Role Summary

We are looking for an Operations Executive to manage B2B tour operations for Bali. The role involves handling bookings, coordinating with vendors, supporting agents, and ensuring smooth execution of travel itineraries.

Candidates with prior experience in the travel industry are preferred.

Knowledge of Gujarati or Tamil is an added advantage to support regional agents.

Key Responsibilities

  • Manage bookings for hotels, transfers, sightseeing, and activities in Bali
  • Coordinate with Bali-based vendors for confirmations and changes
  • Ensure timely and smooth execution of travel itineraries
  • Handle booking updates and cancellations via internal systems
  • Assist Indian travel agents via email, WhatsApp, and phone
  • Prepare travel documents like vouchers, invoices, and confirmations
  • Resolve on-ground issues and monitor guest feedback
  • Work with sales and quotation teams for smooth handovers

Requirements

  • Graduate in any discipline
  • Prior experience in the travel or tourism industry preferred
  • Strong coordination, communication & multitasking skills
  • Fluent in English and Hindi; Gujarati or Tamil preferred
  • Familiar with Bali's geography and travel services
  • Proficient in MS Excel, Google Sheets, and booking tools
  • Calm and problem-solving attitude

Job Types: Full-time, Fresher

Pay: ₹15, ₹22,000.00 per month

Work Location: In person

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