Customer support executive

4 days ago

Sakinaka Mumbai Maharashtra, India U & I Holidays Pvt. Ltd. Full time ₹ 15,000 - ₹ 2,20,000 per year

Job Title: Operations Executive

Company: U & I Holidays

Location: Mumbai, Maharashtra

Department: Operations

Employment Type: Full-Time

Reports To: Operations Manager

Company Overview

U & I Holidays is a B2B travel company specializing in Bali, Indonesia. We support Indian travel agents with expert ground handling and seamless service backed by a reliable local vendor network.

Role Summary

We are looking for an Operations Executive to manage B2B tour operations for Bali. The role involves handling bookings, coordinating with vendors, supporting agents, and ensuring smooth execution of travel itineraries.

Candidates with prior experience in the travel industry are preferred.

Knowledge of Gujarati or Tamil is an added advantage to support regional agents.

Key Responsibilities

  • Manage bookings for hotels, transfers, sightseeing, and activities in Bali
  • Coordinate with Bali-based vendors for confirmations and changes
  • Ensure timely and smooth execution of travel itineraries
  • Handle booking updates and cancellations via internal systems
  • Assist Indian travel agents via email, WhatsApp, and phone
  • Prepare travel documents like vouchers, invoices, and confirmations
  • Resolve on-ground issues and monitor guest feedback
  • Work with sales and quotation teams for smooth handovers

Requirements

  • Graduate in any discipline
  • Prior experience in the travel or tourism industry preferred
  • Strong coordination, communication & multitasking skills
  • Fluent in English and Hindi; Gujarati or Tamil preferred
  • Familiar with Bali's geography and travel services
  • Proficient in MS Excel, Google Sheets, and booking tools
  • Calm and problem-solving attitude

Job Types: Full-time, Fresher

Pay: ₹15, ₹22,000.00 per month

Work Location: In person

  • Customer Support Executive

    6 days ago

    Sakinaka, Mumbai, Maharashtra, India Flo Sleep Solutions Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    About us :- Flo Mattress is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated Customer Support Executive to join our dynamic team and help us maintain our commitment to customer satisfaction.Job Summary:As an...

  • Customer Support

    4 days ago

    Sakinaka, Mumbai, Maharashtra, India Flo Sleep Solutions Full time ₹ 1,50,000 - ₹ 2,60,000 per year

    About us :- Flo Mattress is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated Customer Support Executive to join our dynamic team and help us maintain our commitment to customer satisfaction.Job Summary:As an...

  • Customer Support Executive

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    2 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    16 hours ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Executive - Customer Support

    2 weeks ago

    Mumbai, Maharashtra, India Ketto Full time

    Job Title: Executive - Customer Support Summary: Roles and Responsibilities: - Resolve customer complaints and issues to ensure customer satisfaction - Collaborate with other departments to address customer needs and concerns - Maintain accurate records of customer interactions and transactions - Identify and implement process improvements to enhance the...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India i2e Consulting Pvt. Ltd. Full time

    **Job Profile**: **Job Title**: Customer Support Executive with Zoho One CRM Expertise **CANDIDATES FROM THE MUMBAI LOCATION ONLY (MANDATORY) AND WILL BE REQUIRED TO VISIT CLIENT'S OFFICE AS AND WHEN REQUIRED.** **CANDIDATES BASED OUT OF MUMBAI WON'T BE CONSIDERED.** Work timings - **rotational shift -** ( rotational shifts: 6 am - 3 pm, 2pm - 11pm, 10...