Customer Support

2 days ago

Sakinaka Mumbai Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

**About us:

- ** **Flo Mattress**is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated **Customer Support Executive** to join our dynamic team and help us maintain our commitment to customer satisfaction.

**Job Summary**:
As an inbound **Customer Support Executive**, you will be the first point of contact for our customers, handling incoming inquiries and providing timely, effective solutions. You will play a crucial role in ensuring customer satisfaction by addressing concerns, processing orders, and offering product information with patience and empathy.

**Customer Support Executive**

**Key Responsibilities**:

- **Resolve product or service issues**raised by customers efficiently.
- **Provide accurate information**about Flo Mattress products, policies, and services.
- Process customer orders, returns, and refunds **as per company guidelines**.
- **Log and document customer interactions**and feedback systematically.
- **Escalate complex issues**to the relevant departments when necessary.
- **Maintain a customer-first approach**, ensuring a positive experience with every interaction.
- **Collaborate with team members**to meet and exceed service goals.

**Chat Support Executive:

- **

**Key Responsibilities**
- Provide **accurate details on products, orders, services, and policies.**:

- **Resolve issues or escalate complex**cases to relevant teams.
- **Log all interactions** and update customer records in the CRM.
- Maintain a consistent, empathetic brand tone in responses.

**Walk - In**:
**Days:

- Tuesday to wednesday**

**Timing:

- 3pm to 5pm**

**Address:

- ** Flo Mattress

46 Sakivihar road, sakinaka, Andheri East, Mumbai 72, next to excom house

Pay: ₹15,000.00 - ₹26,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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