Chat Support Executive

7 days ago

Sakinaka Mumbai Maharashtra, India Flo Sleep Solutions Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Flo Says :If you're the kind of person who replies to messages faster than your friends can even type—this job might just adore you.

We're looking for someone who's calm, clear, kind, and loves helping people feel sorted. Freshers, you're absolutely welcome.

What You'll Be Doing

  • Chatting with customers on WhatsApp and email (yes, you get paid to text professionally)
  • Answering questions about orders, products, policies, and all things "Flo"
  • Turning confused customers into relieved customers
  • Escalating tricky issues to the right team
  • Updating CRM records so everything stays neat, clean, and organized
  • Keeping the tone friendly, helpful, and human—always

You'll Fit Right In If You

  • Write clean, clear English
  • Are patient even when customers aren't
  • Can juggle chats + emails without breaking a sweat
  • Are comfortable using CRM or helpdesk tools (or quick to learn)
  • Have 0–1 year of experience in chat/email support (nice to have, not required)

Why This Role Is Awesome

  • You start your career in customer experience with a strong brand
  • Supportive team that actually helps you grow
  • Learn modern customer support tools
  • Every day is different—new people, new questions, new wins

How to Apply

Apply directly through Indeed.

For faster shortlisting and priority review:

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

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