Chat Support Executive

3 days ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**Job Title: Chat Process Executive (UK Shift)**

**Location**: Vikhroli, Mumbai

**Shift Timing**: UK Shift, 5 days working with 2 rotational offs

**Qualifications**:

- Graduate or HSC qualified
- Minimum 1 year of experience in a similar role
- All necessary documents must be in place
- Strong communication skills with proper Cluster 3 proficiency

**Responsibilities**:

- Respond to customer inquiries via chat in a professional and timely manner
- Provide assistance and support to customers regarding products or services
- Resolve customer issues efficiently and effectively
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction

**Benefits**:

- Competitive salary up to 30,000 INR
- UK shift with 5 days working and 2 rotational offs
- Drop facility provided by the company

**Requirements**:

- Strong written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Customer-oriented approach with problem-solving skills
- Previous experience in chat process or customer support preferred

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- UK shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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