Chat Support Executive

3 days ago

Mumbai Maharashtra, India Nexus pro services Full time

**Job Title**: Chat Support Executive

**Location**: Mumbai, Maharashtra
**Salary Range**: ₹22,000 - ₹34,000 per month

**Job Type**: Full-time (Rotational Shifts / Night Shifts)

We are seeking a dedicated and customer-focused **Chat Support Executive** to join our growing team in **Mumbai**. As a Chat Support Executive, you will be the first point of contact for our customers, handling queries via chat in a professional, timely, and effective manner.

**Key Responsibilities**:

- Respond promptly and professionally to customer inquiries via live chat.
- Resolve product or service problems by clarifying customer complaints, determining the cause, and providing appropriate solutions.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain detailed and accurate records of customer interactions.
- Ensure high levels of customer satisfaction through excellent service.
- Follow communication procedures, guidelines, and policies.
- Work collaboratively with team members and support departments to enhance customer experience.

**Requirements**:

- Minimum HSC (12th pass); graduates preferred.
- 0-2 years of experience in customer service/chat support (Freshers welcome).
- Excellent written communication skills in English.
- Basic computer knowledge and typing speed of at least 30 WPM.
- Ability to work in rotational shifts, including night shifts.
- Strong problem-solving skills and attention to detail.
- Customer-centric attitude with the ability to remain calm under pressure.

**Compensation & Benefits**:

- **Salary**: ₹22,000 - ₹34,000 (Based on experience and interview performance)
- **Performance Bonus**:

- **Cab Facility (Pick-up & Drop)**:

- **Food Facility (Subsidized or Free Meals)**:

- **Night Shift Allowance**:

- **Employee Engagement Activities and Growth Opportunities**:

- **5 Working days, 2 rotational week off.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹34,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Work Location: In person

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