Customer Support Executive

5 days ago

Sakinaka Mumbai Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

**About us:

- ** **Flo Mattress**is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated **Customer Support Executive** to join our dynamic team and help us maintain our commitment to customer satisfaction.

**Job Summary**:
As an inbound **Customer Support Executive**, you will be the first point of contact for our customers, handling incoming inquiries and providing timely, effective solutions. You will play a crucial role in ensuring customer satisfaction by addressing concerns, processing orders, and offering product information with patience and empathy.

**Key Responsibilities**:

- **Resolve product or service issues**raised by customers efficiently.
- **Provide accurate information**about Flo Mattress products, policies, and services.
- Process customer orders, returns, and refunds **as per company guidelines**.
- **Log and document customer interactions**and feedback systematically.
- **Escalate complex issues**to the relevant departments when necessary.
- **Maintain a customer-first approach**, ensuring a positive experience with every interaction.
- **Collaborate with team members**to meet and exceed service goals.

**Qualifications and Skills**:

- Minimum educational qualification**:Higher Secondary Certificate (HSC).**:

- Excellent **verbal and written communication skills.**:

- **Strong active listening**and problem-solving abilities.
- **Basic computer proficiency**, including CRM software and MS Office.
- **Ability to multitask**and manage time effectively in a fast-paced environment.
- Patience, empathy, and a **friendly attitude towards customers.**:

- **Ability to work under pressure**and handle challenging situations calmly.
- **Team player**with a positive mindset and willingness to learn.

**Work Environment**:

- On-site, full-time position.
- Opportunity to grow and develop your career within a leading mattress brand.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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