Customer Support Executive

6 days ago

Sakinaka Mumbai Maharashtra, India Flo Sleep Solutions Full time ₹ 1,50,000 - ₹ 3,00,000 per year

About us :- Flo Mattress is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated Customer Support Executive to join our dynamic team and help us maintain our commitment to customer satisfaction.

Job Summary:

As an inbound Customer Support Executive, you will be the first point of contact for our customers, handling incoming inquiries and providing timely, effective solutions. You will play a crucial role in ensuring customer satisfaction by addressing concerns, processing orders, and offering product information with patience and empathy.

Key Responsibilities:

  • Respond to inbound customer calls, emails, and messages promptly and professionally.
  • Resolve product or service issues raised by customers efficiently.
  • Provide accurate information about Flo Mattress products, policies, and services.
  • Process customer orders, returns, and refunds as per company guidelines.
  • Log and document customer interactions and feedback systematically.
  • Escalate complex issues to the relevant departments when necessary.
  • Maintain a customer-first approach, ensuring a positive experience with every interaction.
  • Collaborate with team members to meet and exceed service goals.

Qualifications and Skills:

  • Minimum educational qualification: Higher Secondary Certificate (HSC).
  • Open to freshers as well as candidates with prior customer support experience.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Basic computer proficiency, including CRM software and MS Office.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Patience, empathy, and a friendly attitude towards customers.
  • Ability to work under pressure and handle challenging situations calmly.
  • Team player with a positive mindset and willingness to learn.

Work Environment:

  • On-site, full-time position.
  • Opportunity to grow and develop your career within a leading mattress brand.

If you are passionate about helping customers and eager to contribute to a growing company, we would love to hear from you Apply now to join the Flo Mattress family.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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