Customer Support Associate

2 days ago

Sakinaka Mumbai Maharashtra, India Hike Education Private Limited Full time

**Key Responsibilities**:

- **Issue Resolution**: Identify, troubleshoot, and resolve customer issues, ensuring a high level of satisfaction with each interaction.
- **Product Knowledge**: Maintain a thorough understanding of our products and services to provide accurate information to customers.
- **Customer Interaction**: Engage with customers to understand their needs, suggest appropriate solutions, and offer additional services or products as needed.
- **Documentation**: Accurately log customer interactions, issues, and resolutions in the customer support database.
- **Follow-up**: Track customer inquiries and complaints, following up to ensure resolution and providing feedback to internal teams for process improvement.
- **Collaboration**: Work closely with other departments, such as Sales, Technical Support, and Product Management, to escalate issues and improve the overall customer experience.
- **Adherence to Guidelines**: Follow company guidelines and procedures, ensuring compliance with all regulations and standards.

**Qualifications**:

- **Education**: High school diploma or equivalent; bachelor’s degree preferred.
- **Experience**: Previous experience in customer service or support is an advantage but not required.
- **Skills**:

- Strong verbal and written communication skills
- Empathy and active listening
- Problem-solving skills and the ability to think on your feet
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in customer support software and Microsoft Office Suite

Pay: ₹15,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

Application Question(s):

- We are a 6 days in a week working organisation? Are you comfortable with it?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7760714720

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