Customer Service Officer

1 week ago

Sakinaka Mumbai Maharashtra, India ixamBee Full time

Job Description for a VIP **Customer Support Role. - Domestic Process**

**Responsibilities**
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support,
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.

**Requirements**:

- Graduate with 1 year voice experience.
- Communication and thought process has to be good.
- Excellent communication skills.
- Fluent in **English**
- Must be comfortable working from the office.
- Need Immediate Joiners
- 45 days Paid Training
- Age Limit - 30 years

**Shift Timings - 5 days working - Male - 6 am - 12 am (any 9 (nine) hours shift) - Rotational Shift**
**Female - 6 am - 8 pm (any 9 (nine) hours shift) - Rotational Shift**

Two Rotational week offs

**Job Location : Andheri, Sakinaka**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How much would you rate your communication skills on a scale of 10?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 29/10/2024

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