Customer Service Representative

7 days ago


Mumbai, Maharashtra, India 0a5a3898-18ca-47bb-b4fd-13aa0aed60b0 Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Roles & Responsibilities

· Effectively manage the team in providing resolution to Customer complaints.

· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.

· Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.

· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.

· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.

· Focused towards enhancing customer experience & reduction of repeat complaints.

· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.

Job Type: Full-time

Pay: ₹10, ₹30,000.00 per month

Work Location: In person



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